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Member Service Exceeding Expectations course (online)

Member Service Exceeding Expectations course (online)

  • Unlimited Downloads
Product Code:
S1300

This is an online course available through CUNA Professional Development Online (CPD Online).


  • $119.00
    Non Member Price
  • $59.50
    CUNA Member Price
 
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If you were a CUNA member, you would save $59.50 on this order. Interested in becoming a member? Learn more at cuna.org/join
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This is an online course available through CUNA Professional Development Online (CPD Online). Discover the key to providing service that exceeds member expectations. Learn the basics to enable you to deliver the courteous, accurate, and prompt service your members demand. Understand how to focus on identifying and capitalizing on opportunities to provide superior service that builds member loyalty and in turn an increases share of their financial services business. Topics include:

  • The Art and Science of Exceeding Member Expectations
  • What Members Want
  • Sources of Inspiration
  • Unexpectedly Great Service
  • Sustaining member Relationships
  • Upping the Ante with Technology
  • Make Superior Service Contagious

An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.