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Communication and Telephone Skills course (online)

Communication and Telephone Skills course (online)

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Product Code:
S1303

This is an online course available through CUNA Professional Development Online (CPD Online).


  • $70.00
    Non Member Price
  • $35.00
    CUNA Member Price
 
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This is an online course available through CUNA Professional Development Online (CPD Online). This course outlines good communication skills as well as barriers to effective communication. It concentrates on applying communication skills over the telephone in various situations. Staff will gain knowledge on dealing with angry or talkative callers as well as good telephone sales techniques. Topics include:

  • Introduction to Communication
  • The Telephone Call Process
  • Good Listening Skills
  • Vocal Quality
  • Handling Special Situations
  • Telephone Sales Techniques

An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.