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Improving and Maintaining Quality Service course (

Improving and Maintaining Quality Service course (

  • Unlimited Downloads
Product Code:
S500
This is an online course available through CUNA Professional Development Online (CPD Online).

  • $70.00
    Non Member Price
  • $35.00
    CUNA Member Price
 
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This is an online course available through CUNA Professional Development Online (CPD Online). Discover the importance of developing a sales culture - no longer a luxury for credit unions. Provides front-line staff with practical advice for developing quality service, overcoming barriers, and maintaining a positive sales attitude.

Topics include:

  • How Good Do You Want to Be?
  • Good Service Starts at Home - Internal Customers
  • How Credit Unions Give Great Service
  • How Members Evaluate Service
  • The Basics - Make Me Feel Special
  • Great Service is Systems, Not Just Smiles
  • Have a Fixation with Finding Solutions
  • Handling Difficult Situations
  • Cultivate a Member Service Culture

An optional online exam is available for this course through CUNA Professional Development Online (CPD Online). Exams can be purchased for $24.50 each.

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Have a question? Email or call 800-356-8010 ext. 3.