Credit Union Front Line Newsletter

Your monthly resource for the latest member experience solutions

Credit Union Front Line Newsletter provides your front line staff with a monthly resource to empower them and improve the member experience. With member experience strategies, risk-management tactics and real-life examples of outstanding member service, the newsletter offers training that staff can use to better themselves and their credit union.

Throughout the year, the newsletter also provides valuable training on:

  • Dealing with difficult members of staff
  • Mastering effective communication skills
  • Preparing for cybersecurity, robberies and other emergencies
  • Protecting credit unions from counterfeit currency
  • Recognizing member experience opportunities
  • Reducing stress and maintaining a work/life balance
  • Understanding need-to-know regulations

Learn more about your subscription options below. See solutions to help you on your journey to becoming a more informed operations professional.