Contact: Katye Long
CUNA Communications, 608-231-4038

MADISON, Wis. ? New offerings were recently added to CU Advance, the online learning program created by CUNA that designs the user?s self-study path based on their personal competencies, knowledge, training, and experience.

CU Advance is the part of CUNA?s CPDOnline self-study program, which also includes: RegTraC Levels 1 and 2, Regulatory Compliance and Certification Program; STAR, Staff Training and Recognition Program; MERIT, Management Enrichment Training Program; and VAP, Volunteer Achievement Program. This online system allows staff to assess their individual skills, determine their competency gaps and choose from more than 250 online courses in 2007.

New topics include:

Security Procedure Protocol ? 6 courses that lay the foundation in security systems, procedures, and plans:

  1. Basic security principles
  2. Security systems and procedures
  3. Emergency and disaster preparedness
  4. Identifying suspicious activity
  5. Robbery: Action, reactions, and coping skills
  6. Executing security procedures

Preparing Loan Documents ? 5 courses providing a broad understanding of the lending process and the steps involved in preparing loan documents:

  1. The lending process
  2. Lending laws and regulations
  3. Lending interviews and application
  4. Loan underwriting
  5. Loan decisions and closing

Additionally, a print version of a CU Advance online offering was also created for CUNA?s STAR program:

Professional Member Service is a paper-based course that provides successful strategies for building long-term member relationships with a focus on consultative selling. This course helps develop communication skills, including professional telephone techniques, as well as resolve conflicts and handle complaints.

For additional information, visit and choose ?Self-Study Certificate Programs,? call (800) 356-9655, ext. 4072, or e-mail

About CUNA

With its network of affiliated state credit union leagues, Credit Union National Association (CUNA) serves more than 90 percent of America's 8,800 credit unions, which are owned by more than 88 million consumer members. Credit unions are not-for-profit cooperatives providing affordable financial services to people from all walks of life. For more information, visit

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