Contact: Katye Long
CUNA Communications, 608-231-4038

MADISON, Wis. - Teach credit union staff to be prepared to calmly and safely deal with any robbery situation with the first release in a series of on-demand trainings for credit union staff and managers offered by CUNA.

The Robbery: Actions, Reactions, and Coping Skills Training on Demand (stock number FC101P) ? advises staff on the steps to take before, during, and after a robbery to calmly cope with this frightening and dangerous experience and to avoid any action that might endanger staff or members.

CUNA?s Training on Demand offerings were first introduced in November 2007 with a six-title series to educate volunteers about some of the most critical issues for board and committee members. Each downloadable package consists of a 30-45 minute video-like training presentation, printable workbooks, and five online exams for optional testing. The portable presentations can be saved to a computer, DVD, or USB drive and used an unlimited amount of times.

CUNA plans to expand both the staff and the volunteer offerings with more than a dozen titles throughout the year. Additional topics for staff and managers debuting in 2008 include:

  • Bank Secrecy Act for Front-Line Staff (stock number FC102P) ? Familiarizes staff with BSA requirements by providing an overview of BSA, including specific actions and documentations that front-line staff must complete to comply with regulations.
  • CU Sales: Inquiring and Listening (stock number FC103P) ? Encourages using communication to build a relationship with members to better understand their situation and their financial needs and goals. Participants are taught strong listening skills and how to ask the right kinds of questions to better serve members by recommending the right products and services to meet their needs.
  • Regulation CC (stock number FC104P) ? Helps credit unions achieve annual staff training requirements for Regulation CC and provides information and advice needed to determine the timing of fund availability, as stipulated in the regulation. Participants will recognize the difference between local and non-local checks and what is considered a business day under Regulation CC.
  • Subject-Matter Expert to Trainer: Training Basics (stock number FC105P) ? Outlines the basics of training staff efficiently and effectively to prepare subject-matter experts to teach up-and-coming credit union professionals and encourage development in themselves and others.
  • Sexual Harassment (stock number FC106P) ? Shows staff what constitutes harassment, how it negatively affects morale and the credit union's image, and what can be done to prevent and correct it.
  • Money and Negotiable Instruments (stock number FC107P) ? Details proven methods for detecting counterfeit money and recognizing bad checks to help prevent fraud. It also improves efficiency and accuracy by understanding the methods for handling cash, share drafts, and traveler?s checks, as well as accepting deposits.
  • Office of Foreign Assets Control (stock number FC108P) ? Presents up-to-date information regarding the Office of Foreign
  • Assets Control (OFAC) to ensure requirements have been met prior to an examination.

These titles will be added to the current list of volunteer offerings during 2008:

  • Assessing the CEO (stock number VC107P) ? Walks volunteers through their responsibilities in the CEO performance management process and provides tips to develop or enhance the process at their credit unions.
  • The Directors' Role When Complaints are Filed Against Senior Management (stock number VC108P) ? Provides a step-by-step process of what to do when a complaint is filed against management and how to prepare for this possibility before there are problems.
  • Credit Union Growth Strategies (stock number VC109P) ? Details different growth strategies credit unions have implemented for growing assets, loans, and members and offers tips to ensure everyone is working toward the same goal.
  • So, You Have a Community Charter?Now What? (stock number VC110P) ? Explores the fundamental steps to keep focused on new charter objectives, including communicating to various audiences, marketing, sponsorships, and other necessary resources.
  • The Basics of Internal Controls (stock number VC111P) ? Uncovers the complexities of the supervisory committee's roles and responsibilities for an effective internal control environment that covers all areas of operations.
  • Local Involvement: Marketing Strategy and Community Benefit (stock number VC112P) ? Helps develop credit union growth strategies that combine historically successful local involvement techniques with modern marketing strategies.
  • Understanding the Audit Report (stock number VC113P) ? Helps the supervisory committee to better understand and evaluate the audit report, financial statements, and the auditor?s findings and recommendations to increase the report?s overall value.
  • Overseeing the Outside Audit (stock number VC114P) ? Helps the supervisory committee to select an auditor and get the most benefit from the audit and auditor.

Each topic sells to credit unions for $199; however, members of CPDOnline receive access to all Training on Demand courses and exams included in their membership. For more information, go to training.cuna.org, and select the ?Training on Demand? link.


About CUNA

With its network of affiliated state credit union leagues, Credit Union National Association (CUNA) serves 90 percent of America's 8,500 credit unions, which are owned by more than 90 million consumer members. Credit unions are not-for-profit cooperatives providing affordable financial services to people from all walks of life. For more information, visit www.cuna.org.

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