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Operations, Sales & Service Course List

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Showing products 1-25 of approx. 155
ACH Compliance and IAT Implementation course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC115P

Introduce the basic elements and processes associated with the ACH network.

Online Courses
Additional Credit Union Services course (online)

non-member: $70.00
CUNA member: $35.00

A1026F

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Additional FiCEP Exam

non-member: $70.00
CUNA member: $35.00

27574

Instructions for requesting additional FiCEP exams.

Financial Education & Counseling, Print Courses
Additional Negotiable Instruments course (online)

non-member: $70.00
CUNA member: $35.00

A1024F

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Alternative Forms of Identification and Documentation course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC127P

The Hispanic market in the United States is expanding and it presents important opportunities to credit unions that are adequately prepared for this expansion.

Online Courses
Asking Questions course (online)

non-member: $70.00
CUNA member: $35.00

A1017C

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Avoiding False Identification, Counterfeiting, and Other Scams course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC116P

Equip your team with the knowledge necessary to identify and prevent major losses for your credit union.

Online Courses
Balancing the Drawer course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC113P

Introduce useful cash-handling techniques including the importance of an organized cash drawer.

Online Courses
Balancing the Drawer Refresh and Review course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC141P

Revisit the basic steps and expectations for balancing your teller drawer. You’ll also explore some common balancing errors, how to avoid them and how to correct them when they occur.

Online Courses
Bank Secrecy Act for Front-Line Staff course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC102P

Bank Secrecy Act (BSA) compliance remains high on the examiner’s list for all credit unions, so credit union professionals need to be familiar with BSA requirements. This Training on Demand course provides an overview ...

Bank Secrecy Act for New Accounts Staff course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC124P

This CUNA Training on Demand covers what new accounts staff members need to know to be in compliance with the Bank Secrecy Act.

Online Courses
Bank Secrecy Act for Operations Staff course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC120P

Reports and records are monitoring tools used for assessing the overall health of the credit union. Your credit union relies on a level of specialized skill to interpret and analyze report data.

Online Courses
Bank Secrecy Act for Tellers course (Training on Demand)

non-member: $298.00
CUNA member: $149.00

FC123P

This CUNA Training on Demand covers what the front line needs to know to be in compliance with the Bank Secrecy Act.

Online Courses
Basic Credit Union Terms & Phrases course (online)

non-member: $70.00
CUNA member: $35.00

A1007C

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Budget Basics - Get Back on Track online course for members

non-member: $500.00
CUNA member: $250.00

30070E

Educate and engage members as they learn timely tips to handle money wisely and help members struggling to stretch their budget and make ends meet get back on track with a usable spending plan.

Financial Education & Counseling
Building Blocks course (online)

non-member: $70.00
CUNA member: $35.00

A1017A

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Building Member Service Skills course (online)

non-member: $70.00
CUNA member: $35.00

A1005C

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Business Communication Skills course (print)

non-member: $120.00
CUNA member: $60.00

M37M

In this course, you'll learn to communicate in ways that get things done effectively and enhance your career opportunities.

Print Courses
Business Math - Lending and Credit course (print)

non-member: $110.00
CUNA member: $55.00

S1306M

This course will familiarize you with calculations that are part of the lending and credit functions of a credit union.

Print Courses
Business Math - Share and Deposit Accounts course (print)

non-member: $110.00
CUNA member: $55.00

S1307M

This course will familiarize you with calculations relating to share accounts and other deposit accounts.

Print Courses
Call Center Coaching course (online)

non-member: $70.00
CUNA member: $35.00

A1027F

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Call Center Service Skills course (print)

non-member: $110.00
CUNA member: $55.00

S1321M

This course presents tips and techniques for enjoying your job and relating effectively with members, while dealing with repetitive tasks.

Print Courses
Checks and Share Draft Accounts course (online)

non-member: $70.00
CUNA member: $35.00

A1026C

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Checks and Share Drafts course (online)

non-member: $70.00
CUNA member: $35.00

A1024C

This is an online course available through CUNA Professional Development Online (CPD Online).

Online Courses
Communication and Telephone Skills course (print)

non-member: $110.00
CUNA member: $55.00

S1303M

This course outlines good communication skills as well as barriers to effective communication.

Print Courses
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