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non-member: $438.00CUNA member: $219.00
This recorded event is available from August 12, 2016 until December 17, 2017.
Get organized and learn time management skills, understand the key skills for successful member interactions, plan for successful me ...
Learn how to use open and close-ended questions, develop the skill of pressing for specifics and discover how to listen and ask questions to uncover member needs. This recorded event will be available from August 19, ...
Learn how to link member needs to service, describe features and outline benefits available and discover how to test for acceptance. This recorded event will be available from August 26, 2016 until December 17, 2017.
Gain member commitment to agreements reached, discover how to close the sale, learn how to cross-sell appropriate products and express appreciation and confidence in the member's decision. This recorded event will be ...