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non-member: $59.90CUNA member: $29.95
Teller and member-facing staff need to understand the various accounts offered by the credit union. This book starts them off with important definitions, features, and benefits of the various accounts.
Products &, Services
non-member: $300.00CUNA member: $150.00
This guide is for individuals who plan to create a corporate university at their credit union.
non-member: $119.90CUNA member: $59.95
This comprehensive text uses credit union examples to explain the key concepts of modern economics in nontechnical language.
This handbook helps tellers and member service representatives communicate effectively with people of differing backgrounds, ages and personalities.
non-member: $39.90CUNA member: $19.95
This guide describes supervisory committee relationships with members, directors, other committee members, management and staff, external and internal auditors and regulatory agencies.
This offers insights into how analysis and planning make the difference between lending and simply running programs.
non-member: $79.90CUNA member: $39.95
For credit unions, getting into the mortgage business is a strategic decision—and a long-term commitment. This book is for those who are ready to do mortgage lending in a serious way.
non-member: $89.90CUNA member: $44.95
This eGuide is the new edition designed to walk marketing staff through the ins and outs of compliance - including NCUA basics and beyond.
non-member: $198.00CUNA member: $99.00
Bankruptcy Basics: Reducing Your Losses
non-member: $49.90CUNA member: $24.95
The Board of Directors Handbook helps directors build confidence and gain shared understanding.
non-member: $239.90CUNA member: $119.95
Discover what you need to know about the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005.
non-member: $139.98CUNA member: $69.99
This guide offers a strategic perspective of merger goals and a practical understanding of the merger process.
This handbook offers insight into the many laws and regulations with which credit unions must comply, both as financial institutions and as employers.
Checks & Share Drafts is a great introduction for new employees and a handy reference for experienced tellers and member service representatives.
This handbook includes sections on translating financial jargon into terms members understand, instructions on identifying and correcting common mistakes and the most current procedures to head off fraud.
This handbook explains the loan professionals' most important duties and responsibilities, and includes self-assessments that reveal your credit union's practice of important lending concepts.
non-member: $58.00CUNA member: $29.00
In this book, author Yvonne Evers shares five key strategies that all boards need to implement to be successful.
Learn how your credit union can become more competitive in lending, stand out in the lending market and provide the highest quality financial service to your members.
non-member: $440.00CUNA member: $220.00
With this Seminar in a Box, staff will learn that by demonstrating a positive regard and developing a good rapport with members, they can create an exceptional experience for members.
Cover significant points in U.S. credit union development - from the early years of struggle through the remarkable growth and development of the end of the 20th century.
non-member: $35.90CUNA member: $17.95
Recruiting volunteers is a year-round job. This new guide gives CEOs, directors, and staff of your credit union ideas to improve your recruiting process--and keep your board energized and focused year after year.
This Seminar in a Box will provide you with the basics every credit union staff member should know about preparing for and recovering from a disaster.
This guide shares the details of launching your new branch.
A robbery is a highly emotional situation that requires clear cut plans your staff can follow. This seminar provides the tools to protect staff and members.
Learn how to lay the groundwork for effective sales and service interactions with members.