CUNA Financial Counseling Certification Program (FiCEP)

Uncover New Possibilities

American consumers continue to need reliable financial advice from budgeting to navigating financial hardships. CUNA Financial Counseling Certification Program (FiCEP) provides credit union staff with the skills and knowledge required to guide members to financial security.

With certified financial counselors on staff, credit unions are better able to:

  • Help those experiencing financial difficulties
  • Demonstrate the credit union difference
  • Attract new members
  • Grow product and service revenue
  • Reduce delinquencies and charge-offs

Who should get certified?

FiCEP is designed for credit union staff who work in the financial counseling, collections and loan departments, or any other staff members who are committed to helping members gain control of their financial future.

Through FiCEP training you will discover the:

  • Three types of counseling options: remedial, preventive and productive
  • Myths and truths about money
  • First steps in counseling a member and analyzing their financial condition
  • Systematic plan for spending, bill-paying and saving that reduces debt
  • Importance of encouraging members to review their credit report on an annual basis
  • Ability to "enter the member's world" and connect the impact of their perceptions to their financial well-being
  • Six-step process can help your endeavors by building a strong counseling relationship

The Certified Credit Union Financial Counselor (CCUFC) designation is earned by passing two proctored exams. The designation requires recertification every three years. Learn more about proctored exams.

The American Council on Education's College Credit Recommendation Service (ACE Credit®) has evaluated and recommended college credits for eight of CUNA designations. Founded in 1918, ACE is the major coordinating body for all the nation's higher education institutions, representing more than 1,600 college and university presidents and more than 200 related associations nationwide. It provides leadership on key higher education issues and influences public policy through advocacy. For more information, visit the ACE CREDIT website at

CUNA Financial Counseling Certification Program (FiCEP) has value for participants of all backgrounds; whether you're a loan officer trying to break into the financial counseling field or an experienced counselor, the program's rich content will help you develop new skills and knowledge.

Laurie Allen, CCUFC, Empower FCU