CUNA Financial Counseling Certification Program (FiCEP)

Connect. Grow. Counsel.

American consumers continue to need reliable financial advice from budgeting to navigating financial hardships. CUNA Financial Counseling Certification Program (FiCEP) provides credit union staff with the skills and knowledge required to guide members to financial security.

With certified CU financial counselors on staff, credit unions are better able to:

  • Help those experiencing financial difficulties
  • Demonstrate the credit union difference
  • Attract new members
  • Grow product and service revenue
  • Reduce delinquencies and charge-offs

Since 2011, credit unions with at least one Certified Credit Union Financial Counselor (CCUFC) have seen a significant drop in delinquency rates. Download this complimentary case study to learn how Ascension Credit Union enhanced their commitment to the "people helping people" philosophy by committing to extensive financial counseling knowledge through CUNA FiCEP.

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How to earn the CCUFC designation

NEW for 2021 - One book, one eSchool and one exam.

How to earn the CCUFC designation:

 

1. Choose the method of certification that best suits your learning style and budget. Your options include:

2. Request the exam. Select an exam proctor, schedule an exam date, and complete the proctored exam request form at least 4 weeks prior to the desired exam date.

3. Study the curriculum contained within the FiCEP book.

4. Take the required online exam. Your certificate will be emailed to you 6-8 weeks after passing the exam. At that point, you may begin using the CCUFC designation after your name.

Recertification

Certified Credit Union Financial Counselor (CCUFC) designees must recertify every three years to ensure knowledge about financial counseling is current. Learn more about FICEP recertification requirements

Who should get certified?

FiCEP is beneficial for credit union staff who work in financial counseling, collections, lending, and any other staff members who are committed to helping members gain control of their financial future.