Skip to main content
Message:

Welcome to the new CUNA.org site! If you haven’t updated your password yet, click the “LOG IN” button, then “Forgot your password?” and enter your email address. After that, you'll get a password reset email. Be sure to check your Junk folder if you don't see it in your usual inbox. If you need any help, let us know in an email to hello@cuna.coop.

CUNA Financial Counseling Certification Program (FiCEP), CCUFC Designation and Case Study

Counsel members while improving financial results

CUNA Financial Counseling Certification Program (FiCEP) provides credit union employees with the skills and knowledge required to guide their members to sound financial decisions.

Americans often learn about finances from their families and friends, or just go it alone. The need for expert help is real, especially when so many face uncertain economic futures. With certified credit union financial counselors on staff, credit unions are better able to:

  • Help members experiencing financial difficulties
  • Demonstrate the credit union difference
  • Attract new members
  • Grow product and service revenue

Case Study

Since 2011, credit unions with at least one Certified Credit Union Financial Counselor (CCUFC) have seen a significant drop in delinquency rates.

NEW for 2021 - One book, one eSchool and one exam.

How to earn the CCUFC designation:

1. Choose the method of certification that best suits your learning style and budget. Your options include:

2. Request the exam. Select an exam proctor, schedule an exam date, and complete the proctored exam request form at least 4 weeks prior to the desired exam date.

3. Study the curriculum contained within the FiCEP book.

4. Take the required online exam. Your certificate will be emailed to you 6-8 weeks after passing the exam. At that point, you may begin using the CCUFC designation after your name.

Dates and more information will be posted here as they become available. If you have questions about earning this designation, please call 800-356-9655 or email hello@cuna.coop for assistance.

CUNA Financial Counseling Certification Program (FiCEP) provides you with the skills and knowledge required to guide your members to financial security.

After you've obtained your Certified Credit Union Financial Counselor (CCUFC) designation, you are required to recertify every three years to ensure that your knowledge about financial counseling is current.

Step 1: Choose your method of recertification

Option 1: Register for the CUNA FiCEP Update eSchool, live and recorded options available online.  The CUNA FiCEP Update book PDF is included in the eSchool registration.

Option 2: Purchase the CUNA Financial Counseling Certification Program (FiCEP) Update Book, 5th Edition, in print or PDF.

Important notes:

  1. Each person that wants to recertify needs to either register for the FiCEP Update eSchool or purchase the FiCEP Update book.  
  2. The FiCEP Update book needs to be read whether someone chooses option 1 or option 2.

Step 2: Complete the form found here to verify recertification once you have read the FiCEP Update book.

FiCEP is beneficial for credit union staff who work in financial counseling, collections, lending, and any other staff members who are committed to helping members gain control of their financial futures.