CUNA Recognition Program

Because credit unions operate with a people-first philosophy, celebrating the learning achievements of your staff is essential. CUNA's online learning and in-person events offer several paths for acknowledgement of development.


We've recently created a more streamlined, paperless recognition program that supports our online learning content. The content is organized into business areas listed below. Complete four online courses in one category and you'll earn recognition in that area. This recognition comes to you as a digital certificate. For an example, click here. Want more? Complete four additional courses in the same or another category to receive additional recognition.

*For content with an asterisk, successful completion of the corresponding exam is also required to count towards recognition. 

Accounting, Budgeting & Finance
Content TitleCode
Common Share Draft Account Errors and ClaimsTR1526 
Double Entry AccountingTR1499
Elements of AccountingTR1497
Financial Management Made Easy I: Financial Statements and BudgetingS1200
Financial Management Made Easy II: Sources and Uses of MoneyS1210
Financial StatementsTR1498
Finance and Accounting for Non-Financial Managers TR1003
Finance and Accounting for Non-Management Staff TR1004
How Funds MoveTR1524 
Introduction to AccountingTR1496
Managing Financial Risk TR1500
Reconciling ACH PaymentsTR1529 
Reconciling Cash AccountsTR1525 
Reconciling Credit and Debit CardsTR1528 
Reconciling InvestmentsTR1530 
Reconciling Share Draft Accounts TR1527 
The Budgeting SystemTR1502
The CAMEL Rating SystemTR1501


Bankruptcy & Collections
Content TitleCode
Bankruptcy Abuse and RecoveriesTR1336
Bankruptcy Basic ConceptsTR1333
Bankruptcy DocumentsTR1334
Bankruptcy History and Court ProceedingsTR1332
Bankruptcy Immediate IssuesTR1335
Collections and Delinquent Mortgage LoansA1010F
Collections: Best PracticesTR1381
Collections: Early Warnings and Final ActionsTR1379
Credit and CollectionsTR1376
Credit and Collection PoliciesTR1377
Developing a Collections SystemTR1378
Legal Action and Outsourcing AlternativesTR1380
Successful CollectionsS1310


Board Development
Content TitleCode
BSA and OFAC Compliance for Volunteers TR1155
Challenges Credit Unions Face TR2005
Communications Strategies for High Performing Volunteers TR1171 
Credit Unions as Cooperatives TR2002
Harassment Prevention and the Board Member's Role TR2020 
History of the Cooperative Movement TR2003 
Local Involvement: Marketing Strategy and Community Benefit  TR1166 
So, You Have a Community Charter... Now What? TR1164
Social Media for Credit Union Volunteers TR1175
The US Credit Union Movement TR2004
Volunteer Self-Evaluations  TR1170 
What Credit Union Volunteers Need to Know About Harassment in the Workplace TR1174 
Board Financial Literacy
Content TitleCode
10 Ratios Every Volunteer Should Know TR1160
Advanced Financial Reporting for Board MembersTR2017 
Annual Audit and Examination Reports TR2009
Asset Liability Management for Board MembersTR2016 
Financial Analysis for Board Members TR2019 
Financial Forecasting and Budgeting for Board MembersTR2018 
Financial Ratios for VolunteersTR2001 
Financial Reports for VolunteersTR2000 
Overseeing the Annual Audit by Outside Parties  TR1168 
Tools of Financial Management for Board MembersTR2015 
Understanding the Audit Report  TR1167 
Board Governance
Content TitleCode
A Board Governance Approach: What to do When Things Go Wrong TR1156
An Effective Supervisory Committee TR2008
Assessing the CEO  TR1161
Effective Governance: An Overview TR1169 
Employment RiskTR2013 
Mitigating Risk Through Internal Controls TR2007 
Risk Management and Insurance TR2006 
The Basics of Internal Controls  TR1165 
The Basics of Risk Assessment TR1158
The Director's Role When Complaints are Filed Against Senior Management  TR1162 
The Supervisory Committee's Role in Finding FraudTR1159
The Volunteer's Role: Third Party Relationships  TR1157 
Board Strategic Planning
Content Title Code
Business Continuity Planning for VolunteersTR1173 
Credit Union Growth Strategies TR1163
Disaster Response Planning for Board MembersTR2014 
Enterprise Risk ManagementTR2012 
How to Think About Strategic Planning TR1172
The Aim of Risk Assessment for Board MembersTR2010 
The Changing Nature of RiskTR2011
Business Math
Content TitleCode
Account Balances and Dividend CalculationsA1001B
Basic Lending Concepts and CalculationsA1000A
Basic Math and DefinitionsA1001A
Closed-End LoansA1000B
Dividend Compounding and Annual Percentage Yield (APY)A1001C
Helping Members Compare Rates and LoansA1000C
Helping Members Reach Savings GoalsA1001D
Loan RatiosA1000D
Mortgage LoansA1000E
Open-End CreditA1000F
Share Account DividendsA1001E


Compliance - Deposit Account Regulations
Content TitleCode
Reg CC: Expedited Funds Availability and Collection of ChecksTR1200
Reg E: Electronic Fund Transfer ActTR1203
Reg J and UCC Article 4ATR1204
Reg D: Reserve RequirementsTR1201
Truth in Savings-NCUA Part 707TR1202
UCC Articles 3 and 4-Law of Checking AccountsTR1205


Compliance - General Operations Regulations
Content TitleCode
ACH Compliance and IAT ImplementationTR1113
Bank Bribery ActTR1209
Bank Secrecy Act (BSA)TR1206
BSA for Consumer Lending StaffTR1119
BSA for Front-Line StaffTR1101
BSA for Member Business Lending StaffTR1120
BSA for New Accounts StaffTR1122
BSA for Operations StaffTR1118
BSA for TellersTR1121
BSA OverviewTR1137
ESIGN-Electronic Signatures in Global & National Commerce ActTR1211
Identity Theft: Red FlagsTR1108
Introduction to Compliance for TellersOC30448
IRS Information Reporting and Withholding RequirementsTR1210
Management IssuesTR1230
Member Due Diligence TR1139
Member Identification Program TR1140
Military Lending Act OC49807
Office of Foreign Assets ControlTR1106
Office of Foreign Assets ControlTR1207
Office of Foreign Assets Control OverviewTR1138
Providing Service To Members With DisabilitiesOC30445
Regulation CCTR1103
Right to Financial Privacy ActTR1110
Right to Financial Privacy ActTR1208
Safeguarding Member Information: Gramm-Leach-Bliley OC30451
Understanding the FFIEC Final Guidance on Social MediaOC30444
Wire TransfersTR1141


Compliance - Consumer Lending Regulations
Content TitleCode
Business Lending RegulationsTR1215
Fair Credit Reporting ActTR1216
Fair Debt Collections Practices ActTR1214
Fair Lending OverviewOC30436
Marketing and Fair Lending LawsTR1151
Member Business Loan Compliance OverviewOC30450
Reg B: Equal Credit Opportunity ActTR1218
Reg Z: Truth in LendingTR1220
Servicemembers Civil Relief ActTR1219
The Telemarketing Consumer Fraud and Abuse Prevention ActOC30435
TILA: Open End Loans/Credit CardsOC30442
TILA: Unsecured Open-End LoansOC30443
TILA: Installment Loans - Non-Real Estate SecuredOC30441
UCC Article 9TR1213
Unfair, Deceptive or Abusive Acts or Practices for the Financial InstitutionOC30447


Compliance - Mortgage Lending Regulations
Content TitleCode
Fair Housing ActTR1225
Flood Disaster Protection ActTR1221
Homeowners Protection ActTR1222
Loss Mitigation for Real Estate LoansTR1112
Managing OREOOC30449
Mortgage Lending Compliance Essentials for the Loan ServicerTR1154
Mortgage Lending Compliance Essentials for the Loan OriginatorTR1152
Mortgage Lending Compliance Essentials for the Loan UnderwriterTR1153
Reg C: Home Mortgage Disclosure ActTR1224
Residential Mortgage ABC - Mortgage RegulationsOC30437
RESPA-Real Estate Settlement Procedures ActTR1223
SAFE Act and Mortgage LicensingTR1227
Secondary Mortgage MarketsTR1226
TILA: Home Equity Lines of Credit (HELOC)OC30440
TILA: Beyond Basics - Certain Home Mortgage LoansOC30438
TILA: Closed-End Residential Real Estate LoansOC30439


Compliance - NCUA Requirements & Guidance
Content TitleCode
Basic NCUA Advertising RegulationsTR1150
Federal Share InsuranceTR1229
Field of Membership RulesTR1231
NCUA Lending RegulationsTR1217
NCUA OverviewTR1228
NCUA Privacy RegulationsTR1212
Supervisory CommitteeTR1232
Share Insurance Rules TR1107


Credit Union Orientation
Content TitleCode
Credit Union Tax StatusTR1523 
Credit Unions: A Tradition of Community InvolvementA1004D
How Your Credit Union is Unique A1004E 
Member Service: The Core of Credit UnionsA1004B
The Credit Union DifferenceA1004A
The Credit Union Difference  TR1115 
What is the Credit Union Movement?A1004C


HR Staffing & the Law
Content TitleCode
Addressing Employee Performance A1021C 
Avoiding AbleismTR1534
Candidate Evaluation and Selection ProcessTR1406
Conducting Interviews TR1405
Dealing with Sensitive Human Resource IssuesA1021A
Demographics, Diversity, and Workplace InclusionA1035A
Diversity in ActionA1035E
Diversity, Compliance, and Credit UnionsA1035C
HIPAA and COBRA for Financial InstitutionsOC30446
HR Law and Today's EmployeesTR1412
In My Experience: Combating Systemic RacismTR1539 
In My Experience: Creating LGBTQ Friendly WorkplacesTR1531
In My Experience: Supporting the Trans CommunityTR1547 
Introduction to Credit Union EthicsTR1116
Looking Inward: Where Inclusion BeginsA1035B
Personal Branding of Your Career TR1533 
Preparation for Interviewing Candidates TR1404
Preparation for Recruitment of Candidates TR1403
Preventing Sexual Harassment at Your Credit Union TR1133
Recognition, Rewards, and CompensationA1021D
Recruitment and HR Employment Law TR1402
Recruitment Challenges TR1401
Sexual HarassmentA1021B
Sexual Harassment Training for StaffTR1013 
Teamwork in a Diverse WorkplaceA1035D
Unconscious BiasTR1532
Working from Home TR1538 
Workplace DiversityA1021E
Workplace Violence - Recognition and Prevention TR1128


Individual Retirement Accounts (IRAs)
 Content Title Code
 Comparing Roth and Traditional IRAs IRA1625
 Coverdell Education Savings Accounts IRA1618
 Establishing an IRA IRA1605
 IRA Contributions IRA1606
 IRA Distributions IRA1610
 IRA to IRA Transfers and Rollovers IRA1608
 Traditional IRA RMDs IRA1611


Interpersonal Skills & Career Building
Content TitleCode
A Blended Learning ApproachTR1397
Advanced Verbal and Nonverbal Communication SkillsA1003C
Appropriate Behavior at Work TR1143
Basic Communication ConceptsA1003A
Business Writing TR1147
Communicating Effectively with Difficult PeopleA1003E
Communicating the 3 CsA1003B
Conducting Successful WebinarsTR1117
Credit Union ChampionTR1399 
Delegate to Improve ProductivityTR1425 
How to Successfully Prepare for an InterviewTR1540 
Instructional Design 101TR1396 
Introduction to Adult LearningTR1395
Make Work ManageableS1020
Organizational Process ImprovementTR1426 
Personal Branding for Your CareerTR1533 
Preparing to PresentTR1398 
Project and Time Management TR1131
Providing Feedback to Coworkers TR1144
Resolving Member ConflictsA1030F
Strategic Problem Solving and Decision MakingTR1424 
Strategic TeamworkTR1427 
Strategy: Introduction to the Bigger Picture TR1423 
Subject Matter Expert to Trainer TR1104
Telephone Communication SkillsA1003D
Training TroublesTR1400
Transitioning from Staff to ManagementS1302
Write EffectivelyS1010


Lending & Loan Processing
Content TitleCode
Building Lending RelationshipsA1034E
Consumer Lending ProductsA1034D
Consumer Lending: Characteristics of CreditA1034A
Consumer Lending Laws and Regulations A1011B  
Consumer Lending: Laws and RegulationsA1034B
Consumer Loan Decisions and ClosingA1011E
Consumer Loan Interviews and ApplicationsA1011C
Consumer Loan UnderwritingA1011D
Documentation of Collection ActivitiesTR1367
Introduction to the Lending ProcessA1011A
Keeping Members' Information ConfidentialTR1371 
Lending Product and Regulation OverviewTR1002
Loan AuditsTR1372 
Loan DocumentsTR1366
Loan File Storage and Loan Checklists TR1368 
Loan InterviewingS700
Loan MarketingS420
Loan ServicingS720
Loan UnderwritingS710
Mortgage Insurance, Taxes, and Escrow AccountsA1010E
Mortgage LendingS410
Mortgage Loan ServicingA1010C
Record Retention for Consumer LendingTR1369 
Regulatory Compliance for Mortgage LendingA1010B
Rejected, Paid, and Converted Loans TR1370 
Servicing Mortgage Loan PaymentsA1010D
The Consumer Lending ProcessA1034C
The Fundamentals of LendingA1026D
The Lending ProcessS200
Types of Mortgage Loan ProgramsA1010A


Management Skills & Managing Employee Performance
Content TitleCode
Acting to Resolve ConflictTR1388
Addressing Poor PerformanceTR1522
Applying Conflict Resolution ToolsTR1389
Building Teams through Communication and TrustA1022B
Call Center CoachingA1027F
Creating Enthusiasm for Learning and ImprovementA1022C
Developing Leaders Around YouTR1473
Employee RetentionTR1411
Encouraging Cooperation in OthersA1022D
From Employee to ManagerTR1536 
In My Experience: Managing Problem EmployeesTR1521 
Introduction to Managing Today's EmployeesTR1407
Leading Diverse TeamsTR1469 
Leading Through Change and ConflictTR1472
Life Skills for LeadersTR1470 
Managing Employee PerformanceTR1408
Managing Employee SuccessTR1409
Managing the Difficult EmployeeTR1520 
Managing Today's Employees: Building Your Bench TR1410 
Member Service in Today's EnvironmentA1022A
Motivating Service Excellence in OthersA1022E
Organizational Culture and ConflictTR1387
Supporting Remote Employee Mental HealthTR1546 
The Difficult Employee DilemmaTR1519 
The Nature of ConflictTR1385
Traits of a Good LeaderTR1474
Types of ConflictTR1386
What Do Managers Do? TR1537 


Content TitleCode
Accounting in MarketingTR1514 
Building and Managing Marketing BrandsTR1510 
Collaboration in MarketingTR1517 
Creating a Marketing Plan and BudgetTR1518 
Credit Unions and Public RelationsTR1512 
Credit Union Marketing and AdvertisingTR1511 
Finance in MarketingTR1515 
Influencing Consumer Decisions through MarketingTR1509
Introduction to Credit Union MarketingTR1507
Marketing and Return on InvestmentTR1513 
Social Media and Your Credit Union TR1126
The Economics of MarketingTR1516 
The Marketing MixTR1508 


Member Services & Accounts - Serving Members
Content TitleCode
Building Member Service SkillsA1005C
Call Center Service Skills: Dealing with Repetitive TasksA1027C
Call Center Service Skills: Handling Special SituationsA1027E
Call Center Service Skills: Positive CommunicationA1027B
Call Center Service Skills: Tools & TechnologyA1027D
Difficult Member DiscussionsTR1016 
Elder Financial Abuse-Awareness and Prevention TR1132
Exceeding Member ExpectationsTR1040
Handling Members' Financial BusinessA1030C
Helping Members Understand and Solve ProblemsS1110
Impacting Member Growth for Member Contact Employees TR1006
Interpersonal SkillsS520
Leading for Membership Growth: The Role of the Executive Team TR1008
Member Service ChallengesA1005E
Member Service: Exceeding ExpectationsS1300
Membership Growth Starts HereTR1005
Membership Growth: A Role for Every DepartmentTR1007
Not for Profit, Not for Charity, But for ServiceA1005B
Offering Business Services to Members TR1127
Professional Service BasicsA1030B
Relating to Diverse MembersA1030E
Supporting Your Credit Union's Professional ImageA1030A
The Angry Member-How to Effectively Assist an Irate Member TR1146
Today's Credit Union Call CenterA1027A
What is Member Service?A1005A
Working Effectively with Difficult Members and StaffS1100


Member Services & Accounts - Frontline Operations, Account Opening & Maintenance
Content TitleCode
Additional Credit Union ServicesA1026F
Additional Negotiable Instruments,A1024F
Balancing the Drawer: Refresh and Review TR1135
Balancing the Drawer TR1111
Checks and Share Draft AccountsA1026C
Checks and Share DraftsA1024C
Credit Union BasicsA1025B
Detecting Bad Checks and DraftsA1024D
Electronic Member ServicesA1026E
Frontline Basics RefresherTR1136
Handling and Organizing CashA1024B
Handling Negotiable InstrumentsA1025E
Introduction to Trusts TR1148
Managing the Teller StationA1025C
Member AccountsA1026A
Money and Negotiable Instruments TR1134
Opening New AccountsS800
Savings AccountsA1026B
The Balancing ActA1025D
The Check Clearing ProcessA1024E
Todays Professional TellerA1025A
U.S. Currency Facts and Features A1024A 


Member Services & Accounts - Member Financial Literacy
Content TitleCode
Budgeting BasicsTR1460
Economic BasicsTR1457
Financial Counseling for MembersS1301
Helping Members Become Financially Fit for the FutureTR1042E
Helping Members Become Financially Fit Through BudgetingTR1042B
Helping Members Become Financially Fit Through Debt ReductionTR1042C
Helping Members Become Financially Fit Through Goal SettingTR1042A
Helping Members Become Financially Fit Through SavingTR1042D
Serving Members Facing Financial HardshipTR1459
The Savings HabitTR1461
Understanding Consumer CreditTR1458

Content TitleCode
CU Sales: Inquiring and Listening TR1102
Describe Product and Service BenefitsA1002E
Engaging Members Through Social Media TR1012
Expedite the SaleA1002F
Inquire and Listen to MembersA1002D
Introduction to SalesA1002A
Know Your MembersTR1010
Know Your OfferingsTR1011
Plan for Successful SalesA1002B
Preparing to Solve Members' ProblemsTR1009
Recognize Members' NeedsA1002C
Spotting Referrals TR1145


Security & Fraud
Content TitleCode
ATM Security TR1142
Avoiding False Identification, Counterfeiting, and Other Scams TR1114
Credit Union Safety Concerns TR1000
Fraud and Its Impact on Credit UnionsTR1382
Fraud Prevention and ResourcesTR1384
Fraud RevealedTR1383
Fraud Trends for Credit Unions TR1149
Hostile Robbery Simulation TR1130
Identity Theft Scenario TR1014
Introduction to Security TR1344
Note Pass Simulation TR1129
Personal Safety in the Workplace TR1001
Pirate the PasswordTR1019 
Plastic Card Fraud TR1109
Robbery Prevention and PreparationS1320
Robbery: Actions, Reactions, and Coping SkillsTR1100
Security RegulationsTR1345


Serving Hispanic Members
Content TitleCode
Alternative Forms of Identification and Documentation InformationalTR1125
Basic Credit Union Terms and Phrases in SpanishA1007C
Credit Union Spanish: Building BlocksA1017A
Credit Union Spanish: Applying the BasicsTR1390 
Credit Union Spanish: Asking QuestionsTR1392
Credit Union Spanish: The Present Perfect TenseTR1394
Credit Union Spanish: Using Object PronounsTR1393
Credit Union Spanish: Using VerbsTR1391
Exploring Immigrant Cultures InformationalTR1123
Hispanics and Immigration InformationalTR1124
Numbers, Coins, and Currency in SpanishA1007E
Spanish Foundations and Member GreetingsA1007B
The Latino Culture and Your Credit UnionA1007A
The Spanish CalendarA1007D
Transactions with Spanish-Speaking MembersA1007F


Content Title
ATMs and Plastic Card TransationsTR1352
Cybersecurity 101TR1017 
Defending Your Credit Union's DataTR1015 
IT Policies and Security - Keeping Member Data SafeTR1349
IT ScamsTR1018 
Member Service and TechnologyTR1041
Technology as a Member Service ToolA1005D
Technologies Credit Unions Use to Serve MembersTR1350
Technologies Members UseTR1353
Using Lending CentersTR1351
Using Technology to Provide ServiceA1030D



To best serve your members with deep expertise, CUNA designations can be earned by staff that complete comprehensive training in specific functional areas. Each designation has detailed requirements which can include face-to-face training, projects, exams and online training. More information on each designation is outlined in the following links:

Volunteer Achievement Program 

The knowledge base and skills of board members are critical to the success of a credit union.  CUNA offers continuing education courses and the opportunity to earn certificates and pins for completion. For more information, click here.