CUNA Recognition Program

Learn more about the benefits of membership.

Member Benefits
Learn more

CUNA Recognition Program

Because credit unions operate with a people-first philosophy, celebrating the learning achievements of your staff is essential. CUNA's online learning and in-person events offer several paths for acknowledgement of development.

Recognition
Designations
Volunteer Achievement Program

Recognition

We've recently created a more streamlined, paperless recognition program that supports our online learning content. The content is organized into business areas listed below. Complete four online courses in one category and you'll earn recognition in that area. This recognition comes to you as a digital certificate. For an example, click here. Want more? Complete four additional courses in the same or another category to receive additional recognition.

*For content with an asterisk, successful completion of the corresponding exam is also required to count towards recognition.

Accounting, Budgeting & Finance

Content Title	Code
Common Share Draft Account Errors and Claims	TR1526
Double Entry Accounting	TR1499
Elements of Accounting	TR1497
Financial Management Made Easy I: Financial Statements and Budgeting	S1200
Financial Management Made Easy II: Sources and Uses of Money	S1210
Financial Statements	TR1498
Finance and Accounting for Non-Financial Managers	TR1003
Finance and Accounting for Non-Management Staff	TR1004
How Funds Move	TR1524
Introduction to Accounting	TR1496
Managing Financial Risk	TR1500
Reconciling ACH Payments	TR1529
Reconciling Cash Accounts	TR1525
Reconciling Credit and Debit Cards	TR1528
Reconciling Investments	TR1530
Reconciling Share Draft Accounts	TR1527
The Budgeting System	TR1502
The CAMEL Rating System	TR1501

Bankruptcy & Collections

Content Title	Code
Bankruptcy Abuse and Recoveries	TR1336
Bankruptcy Basic Concepts	TR1333
Bankruptcy Documents	TR1334
Bankruptcy History and Court Proceedings	TR1332
Bankruptcy Immediate Issues	TR1335
Collections	S220
Collections and Delinquent Mortgage Loans	A1010F
Collections: Best Practices	TR1381
Collections: Early Warnings and Final Actions	TR1379
Credit and Collections	TR1376
Credit and Collection Policies	TR1377
Developing a Collections System	TR1378
Legal Action and Outsourcing Alternatives	TR1380
Successful Collections	S1310

Board Development

Content Title	Code
BSA and OFAC Compliance for Volunteers	TR1155
Challenges Credit Unions Face	TR2005
Communications Strategies for High Performing Volunteers	TR1171
Credit Unions as Cooperatives	TR2002
Harassment Prevention and the Board Member's Role	TR2020
History of the Cooperative Movement	TR2003
Local Involvement: Marketing Strategy and Community Benefit	TR1166
So, You Have a Community Charter... Now What?	TR1164
Social Media for Credit Union Volunteers	TR1175
The US Credit Union Movement	TR2004
Volunteer Self-Evaluations	TR1170
What Credit Union Volunteers Need to Know About Harassment in the Workplace	TR1174

Board Financial Literacy

Content Title	Code
10 Ratios Every Volunteer Should Know	TR1160
Advanced Financial Reporting for Board Members	TR2017
Annual Audit and Examination Reports	TR2009
Asset Liability Management for Board Members	TR2016
Financial Analysis for Board Members	TR2019
Financial Forecasting and Budgeting for Board Members	TR2018
Financial Ratios for Volunteers	TR2001
Financial Reports for Volunteers	TR2000
Overseeing the Annual Audit by Outside Parties	TR1168
Tools of Financial Management for Board Members	TR2015
Understanding the Audit Report	TR1167

Board Governance

Content Title	Code
A Board Governance Approach: What to do When Things Go Wrong	TR1156
An Effective Supervisory Committee	TR2008
Assessing the CEO	TR1161
Effective Governance: An Overview	TR1169
Employment Risk	TR2013
Mitigating Risk Through Internal Controls	TR2007
Risk Management and Insurance	TR2006
The Basics of Internal Controls	TR1165
The Basics of Risk Assessment	TR1158
The Director's Role When Complaints are Filed Against Senior Management	TR1162
The Supervisory Committee's Role in Finding Fraud	TR1159
The Volunteer's Role: Third Party Relationships	TR1157

Board Strategic Planning

Content Title	Code
Business Continuity Planning for Volunteers	TR1173
Credit Union Growth Strategies	TR1163
Disaster Response Planning for Board Members	TR2014
Enterprise Risk Management	TR2012
How to Think About Strategic Planning	TR1172
The Aim of Risk Assessment for Board Members	TR2010
The Changing Nature of Risk	TR2011

Business Math

Content Title	Code
Account Balances and Dividend Calculations	A1001B
Basic Lending Concepts and Calculations	A1000A
Basic Math and Definitions	A1001A
Closed-End Loans	A1000B
Dividend Compounding and Annual Percentage Yield (APY)	A1001C
Helping Members Compare Rates and Loans	A1000C
Helping Members Reach Savings Goals	A1001D
Loan Ratios	A1000D
Mortgage Loans	A1000E
Open-End Credit	A1000F
Share Account Dividends	A1001E

Compliance - Deposit Account Regulations

Content Title	Code
Reg CC: Expedited Funds Availability and Collection of Checks	TR1200
Reg E: Electronic Fund Transfer Act	TR1203
Reg J and UCC Article 4A	TR1204
Reg D: Reserve Requirements	TR1201
Truth in Savings-NCUA Part 707	TR1202
UCC Articles 3 and 4-Law of Checking Accounts	TR1205

Compliance - General Operations Regulations

Content Title	Code
ACH Compliance and IAT Implementation	TR1113
Bank Bribery Act	TR1209
Bank Secrecy Act (BSA)	TR1206
BSA for Consumer Lending Staff	TR1119
BSA for Front-Line Staff	TR1101
BSA for Member Business Lending Staff	TR1120
BSA for New Accounts Staff	TR1122
BSA for Operations Staff	TR1118
BSA for Tellers	TR1121
BSA Overview	TR1137
ESIGN-Electronic Signatures in Global & National Commerce Act	TR1211
Identity Theft: Red Flags	TR1108
Introduction to Compliance for Tellers	OC30448
IRS Information Reporting and Withholding Requirements	TR1210
Management Issues	TR1230
Member Due Diligence	TR1139
Member Identification Program	TR1140
Military Lending Act	OC49807
Office of Foreign Assets Control	TR1106
Office of Foreign Assets Control	TR1207
Office of Foreign Assets Control Overview	TR1138
Providing Service To Members With Disabilities	OC30445
Regulation CC	TR1103
Right to Financial Privacy Act	TR1110
Right to Financial Privacy Act	TR1208
Safeguarding Member Information: Gramm-Leach-Bliley	OC30451
Understanding the FFIEC Final Guidance on Social Media	OC30444
Wire Transfers	TR1141

Compliance - Consumer Lending Regulations

Content Title	Code
Business Lending Regulations	TR1215
Fair Credit Reporting Act	TR1216
Fair Debt Collections Practices Act	TR1214
Fair Lending Overview	OC30436
Marketing and Fair Lending Laws	TR1151
Member Business Loan Compliance Overview	OC30450
Reg B: Equal Credit Opportunity Act	TR1218
Reg Z: Truth in Lending	TR1220
Servicemembers Civil Relief Act	TR1219
The Telemarketing Consumer Fraud and Abuse Prevention Act	OC30435
TILA: Open End Loans/Credit Cards	OC30442
TILA: Unsecured Open-End Loans	OC30443
TILA: Installment Loans - Non-Real Estate Secured	OC30441
UCC Article 9	TR1213
Unfair, Deceptive or Abusive Acts or Practices for the Financial Institution	OC30447

Compliance - Mortgage Lending Regulations

Content Title	Code
Fair Housing Act	TR1225
Flood Disaster Protection Act	TR1221
Homeowners Protection Act	TR1222
Loss Mitigation for Real Estate Loans	TR1112
Managing OREO	OC30449
Mortgage Lending Compliance Essentials for the Loan Servicer	TR1154
Mortgage Lending Compliance Essentials for the Loan Originator	TR1152
Mortgage Lending Compliance Essentials for the Loan Underwriter	TR1153
Reg C: Home Mortgage Disclosure Act	TR1224
Residential Mortgage ABC - Mortgage Regulations	OC30437
RESPA-Real Estate Settlement Procedures Act	TR1223
SAFE Act and Mortgage Licensing	TR1227
Secondary Mortgage Markets	TR1226
TILA: Home Equity Lines of Credit (HELOC)	OC30440
TILA: Beyond Basics - Certain Home Mortgage Loans	OC30438
TILA: Closed-End Residential Real Estate Loans	OC30439

Compliance - NCUA Requirements & Guidance

Content Title	Code
Basic NCUA Advertising Regulations	TR1150
CUSOs	TR1233
Federal Share Insurance	TR1229
Field of Membership Rules	TR1231
NCUA Lending Regulations	TR1217
NCUA Overview	TR1228
NCUA Privacy Regulations	TR1212
Supervisory Committee	TR1232
Share Insurance Rules	TR1107

Credit Union Orientation

Content Title	Code
Credit Union Tax Status	TR1523
Credit Unions: A Tradition of Community Involvement	A1004D
How Your Credit Union is Unique	A1004E
Member Service: The Core of Credit Unions	A1004B
The Credit Union Difference	A1004A
The Credit Union Difference	TR1115
What is the Credit Union Movement?	A1004C

HR Staffing & the Law

Content Title	Code
Addressing Employee Performance	A1021C
Avoiding Ableism	TR1534
Candidate Evaluation and Selection Process	TR1406
Conducting Interviews	TR1405
Dealing with Sensitive Human Resource Issues	A1021A
Demographics, Diversity, and Workplace Inclusion	A1035A
Diversity in Action	A1035E
Diversity, Compliance, and Credit Unions	A1035C
HIPAA and COBRA for Financial Institutions	OC30446
HR Law and Today's Employees	TR1412
In My Experience: Combating Systemic Racism	TR1539
In My Experience: Creating LGBTQ Friendly Workplaces	TR1531
In My Experience: Supporting the Trans Community	TR1547
Introduction to Credit Union Ethics	TR1116
Looking Inward: Where Inclusion Begins	A1035B
Personal Branding of Your Career	TR1533
Preparation for Interviewing Candidates	TR1404
Preparation for Recruitment of Candidates	TR1403
Preventing Sexual Harassment at Your Credit Union	TR1133
Recognition, Rewards, and Compensation	A1021D
Recruitment and HR Employment Law	TR1402
Recruitment Challenges	TR1401
Sexual Harassment	A1021B
Sexual Harassment Training for Staff	TR1013
Teamwork in a Diverse Workplace	A1035D
Unconscious Bias	TR1532
Working from Home	TR1538
Workplace Diversity	A1021E
Workplace Violence - Recognition and Prevention	TR1128

Individual Retirement Accounts (IRAs)

Content Title	Code
Comparing Roth and Traditional IRAs	IRA1625
Coverdell Education Savings Accounts	IRA1618
Establishing an IRA	IRA1605
IRA Contributions	IRA1606
IRA Distributions	IRA1610
IRA to IRA Transfers and Rollovers	IRA1608
Traditional IRA RMDs	IRA1611

Interpersonal Skills & Career Building

Content Title	Code
A Blended Learning Approach	TR1397
Advanced Verbal and Nonverbal Communication Skills	A1003C
Appropriate Behavior at Work	TR1143
Basic Communication Concepts	A1003A
Business Writing	TR1147
Communicating Effectively with Difficult People	A1003E
Communicating the 3 Cs	A1003B
Conducting Successful Webinars	TR1117
Credit Union Champion	TR1399
Delegate to Improve Productivity	TR1425
How to Successfully Prepare for an Interview	TR1540
Instructional Design 101	TR1396
Introduction to Adult Learning	TR1395
Make Work Manageable	S1020
Organizational Process Improvement	TR1426
Personal Branding for Your Career	TR1533
Preparing to Present	TR1398
Project and Time Management	TR1131
Providing Feedback to Coworkers	TR1144
Resolving Member Conflicts	A1030F
Strategic Problem Solving and Decision Making	TR1424
Strategic Teamwork	TR1427
Strategy: Introduction to the Bigger Picture	TR1423
Subject Matter Expert to Trainer	TR1104
Telephone Communication Skills	A1003D
Training Troubles	TR1400
Transitioning from Staff to Management	S1302
Write Effectively	S1010

Lending & Loan Processing

Content Title	Code
Building Lending Relationships	A1034E
Consumer Lending Products	A1034D
Consumer Lending: Characteristics of Credit	A1034A
Consumer Lending Laws and Regulations	A1011B
Consumer Lending: Laws and Regulations	A1034B
Consumer Loan Decisions and Closing	A1011E
Consumer Loan Interviews and Applications	A1011C
Consumer Loan Underwriting	A1011D
Documentation of Collection Activities	TR1367
Introduction to the Lending Process	A1011A
Keeping Members' Information Confidential	TR1371
Lending Product and Regulation Overview	TR1002
Loan Audits	TR1372
Loan Documents	TR1366
Loan File Storage and Loan Checklists	TR1368
Loan Interviewing	S700
Loan Marketing	S420
Loan Servicing	S720
Loan Underwriting	S710
Mortgage Insurance, Taxes, and Escrow Accounts	A1010E
Mortgage Lending	S410
Mortgage Loan Servicing	A1010C
Record Retention for Consumer Lending	TR1369
Regulatory Compliance for Mortgage Lending	A1010B
Rejected, Paid, and Converted Loans	TR1370
Servicing Mortgage Loan Payments	A1010D
The Consumer Lending Process	A1034C
The Fundamentals of Lending	A1026D
The Lending Process	S200
Types of Mortgage Loan Programs	A1010A

Management Skills & Managing Employee Performance

Content Title	Code
Acting to Resolve Conflict	TR1388
Addressing Poor Performance	TR1522
Applying Conflict Resolution Tools	TR1389
Building Teams through Communication and Trust	A1022B
Call Center Coaching	A1027F
Creating Enthusiasm for Learning and Improvement	A1022C
Developing Leaders Around You	TR1473
Employee Retention	TR1411
Encouraging Cooperation in Others	A1022D
From Employee to Manager	TR1536
In My Experience: Managing Problem Employees	TR1521
Introduction to Managing Today's Employees	TR1407
Leading Diverse Teams	TR1469
Leading Through Change and Conflict	TR1472
Life Skills for Leaders	TR1470
Managing Employee Performance	TR1408
Managing Employee Success	TR1409
Managing the Difficult Employee	TR1520
Managing Today's Employees: Building Your Bench	TR1410
Member Service in Today's Environment	A1022A
Motivating Service Excellence in Others	A1022E
Organizational Culture and Conflict	TR1387
Supporting Remote Employee Mental Health	TR1546
The Difficult Employee Dilemma	TR1519
The Nature of Conflict	TR1385
Traits of a Good Leader	TR1474
Types of Conflict	TR1386
What Do Managers Do?	TR1537

Marketing

Content Title	Code
Accounting in Marketing	TR1514
Building and Managing Marketing Brands	TR1510
Collaboration in Marketing	TR1517
Creating a Marketing Plan and Budget	TR1518
Credit Unions and Public Relations	TR1512
Credit Union Marketing and Advertising	TR1511
Finance in Marketing	TR1515
Influencing Consumer Decisions through Marketing	TR1509
Introduction to Credit Union Marketing	TR1507
Marketing and Return on Investment	TR1513
Social Media and Your Credit Union	TR1126
The Economics of Marketing	TR1516
The Marketing Mix	TR1508

Member Services & Accounts - Serving Members

Content Title	Code
Building Member Service Skills	A1005C
Call Center Service Skills: Dealing with Repetitive Tasks	A1027C
Call Center Service Skills: Handling Special Situations	A1027E
Call Center Service Skills: Positive Communication	A1027B
Call Center Service Skills: Tools & Technology	A1027D
Difficult Member Discussions	TR1016
Elder Financial Abuse-Awareness and Prevention	TR1132
Exceeding Member Expectations	TR1040
Handling Members' Financial Business	A1030C
Helping Members Understand and Solve Problems	S1110
Impacting Member Growth for Member Contact Employees	TR1006
Interpersonal Skills	S520
Leading for Membership Growth: The Role of the Executive Team	TR1008
Member Service Challenges	A1005E
Member Service: Exceeding Expectations	S1300
Membership Growth Starts Here	TR1005
Membership Growth: A Role for Every Department	TR1007
Not for Profit, Not for Charity, But for Service	A1005B
Offering Business Services to Members	TR1127
Professional Service Basics	A1030B
Relating to Diverse Members	A1030E
Supporting Your Credit Union's Professional Image	A1030A
The Angry Member-How to Effectively Assist an Irate Member	TR1146
Today's Credit Union Call Center	A1027A
What is Member Service?	A1005A
Working Effectively with Difficult Members and Staff	S1100

Member Services & Accounts - Frontline Operations, Account Opening & Maintenance

Content Title	Code
Additional Credit Union Services	A1026F
Additional Negotiable Instruments,	A1024F
Balancing the Drawer: Refresh and Review	TR1135
Balancing the Drawer	TR1111
Checks and Share Draft Accounts	A1026C
Checks and Share Drafts	A1024C
Credit Union Basics	A1025B
Detecting Bad Checks and Drafts	A1024D
Electronic Member Services	A1026E
Frontline Basics Refresher	TR1136
Handling and Organizing Cash	A1024B
Handling Negotiable Instruments	A1025E
Introduction to Trusts	TR1148
Managing the Teller Station	A1025C
Member Accounts	A1026A
Money and Negotiable Instruments	TR1134
Opening New Accounts	S800
Savings Accounts	A1026B
The Balancing Act	A1025D
The Check Clearing Process	A1024E
Todays Professional Teller	A1025A
U.S. Currency Facts and Features	A1024A

Member Services & Accounts - Member Financial Literacy

Content Title	Code
Budgeting Basics	TR1460
Economic Basics	TR1457
Financial Counseling for Members	S1301
Helping Members Become Financially Fit for the Future	TR1042E
Helping Members Become Financially Fit Through Budgeting	TR1042B
Helping Members Become Financially Fit Through Debt Reduction	TR1042C
Helping Members Become Financially Fit Through Goal Setting	TR1042A
Helping Members Become Financially Fit Through Saving	TR1042D
Serving Members Facing Financial Hardship	TR1459
The Savings Habit	TR1461
Understanding Consumer Credit	TR1458

Sales

Content Title	Code
CU Sales: Inquiring and Listening	TR1102
Describe Product and Service Benefits	A1002E
Engaging Members Through Social Media	TR1012
Expedite the Sale	A1002F
Inquire and Listen to Members	A1002D
Introduction to Sales	A1002A
Know Your Members	TR1010
Know Your Offerings	TR1011
Plan for Successful Sales	A1002B
Preparing to Solve Members' Problems	TR1009
Recognize Members' Needs	A1002C
Spotting Referrals	TR1145

Security & Fraud

Content Title	Code
ATM Security	TR1142
Avoiding False Identification, Counterfeiting, and Other Scams	TR1114
Credit Union Safety Concerns	TR1000
Fraud and Its Impact on Credit Unions	TR1382
Fraud Prevention and Resources	TR1384
Fraud Revealed	TR1383
Fraud Trends for Credit Unions	TR1149
Hostile Robbery Simulation	TR1130
Identity Theft Scenario	TR1014
Introduction to Security	TR1344
Note Pass Simulation	TR1129
Personal Safety in the Workplace	TR1001
Pirate the Password	TR1019
Plastic Card Fraud	TR1109
Robbery Prevention and Preparation	S1320
Robbery: Actions, Reactions, and Coping Skills	TR1100
Security	S30
Security Regulations	TR1345

Serving Hispanic Members

Content Title	Code
Alternative Forms of Identification and Documentation Informational	TR1125
Basic Credit Union Terms and Phrases in Spanish	A1007C
Credit Union Spanish: Building Blocks	A1017A
Credit Union Spanish: Applying the Basics	TR1390
Credit Union Spanish: Asking Questions	TR1392
Credit Union Spanish: The Present Perfect Tense	TR1394
Credit Union Spanish: Using Object Pronouns	TR1393
Credit Union Spanish: Using Verbs	TR1391
Exploring Immigrant Cultures Informational	TR1123
Hispanics and Immigration Informational	TR1124
Numbers, Coins, and Currency in Spanish	A1007E
Spanish Foundations and Member Greetings	A1007B
The Latino Culture and Your Credit Union	A1007A
The Spanish Calendar	A1007D
Transactions with Spanish-Speaking Members	A1007F

Technology

Content Title	Code
ATMs and Plastic Card Transations	TR1352
Cybersecurity 101	TR1017
Defending Your Credit Union's Data	TR1015
IT Policies and Security - Keeping Member Data Safe	TR1349
IT Scams	TR1018
Member Service and Technology	TR1041
Technology as a Member Service Tool	A1005D
Technologies Credit Unions Use to Serve Members	TR1350
Technologies Members Use	TR1353
Using Lending Centers	TR1351
Using Technology to Provide Service	A1030D

Designations

To best serve your members with deep expertise, CUNA designations can be earned by staff that complete comprehensive training in specific functional areas. Each designation has detailed requirements which can include face-to-face training, projects, exams and online training. More information on each designation is outlined in the following links:

Volunteer Achievement Program

The knowledge base and skills of board members are critical to the success of a credit union. CUNA offers continuing education courses and the opportunity to earn certificates and pins for completion. For more information, click here.

Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

ADA Compliance / Terms & Conditions

Advocacy

News

Learn

Compliance

Shop