Yesterday
evening, CUNA joined with other trade associations to send comments to the
Federal Communications Commission (FCC) regarding its rulemaking for the
Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED
Act). The TRACED Act, among other things, requires the FCC to
ensure that robocall blocking services are provided to consumers with
transparent and effective redress options for callers whose calls are
erroneously blocked.
The
joint trades letter points out that calls from legitimate businesses, such as
credit unions, are still being blocked or mislabeled as spam. Since
credit unions have a special relationship with its members, and important
reasons to contact them about their financial information or needs, it is
critically important that they be promptly notified by the telephone service
provider when their calls are blocked so that those blocks can be lifted within
no more than 24 hours. The joint trades letter further urged the FCC to
require telephone service providers to also notify callers immediately when
their calls are labeled as “spam,” so that legitimate businesses like credit
unions can have that erroneous label removed within 24 hours of informing the
telephone service provider about the error.
The
joint trades group sending this letter includes the American Bankers
Association, ACA International, the American Association of Healthcare
Administrative Management, American Financial Services Association, Consumer
Bankers Association, Mortgage Bankers Association, National Association of
Federally-Insured Credit Unions, National Retail Association, and the Student
Loan Servicing Alliance.