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Customer Service

Call Us

(800) 356-9655

 

Email Us

hello@cuna.coop

 


Headquarters

Madison, WI

5710 Mineral Point Road
Madison, WI 53705

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Washington, DC

99 M Street SE, Suite 300
Washington, DC 20003

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CUNA 99M front desk

 

FAQs

Find answers to common questions below.

RESET YOUR CUNA ACCOUNT PASSWORD HERE. You will receive an email with next steps.

  • If you do not receive a password reset email, please:   
    • Check your spam/junk email folder
    • Have your email administrator add the following domain for whitelisting: *.bnc.salesforce.com
  • If you receive a password reset email but it takes you to the login screen and NOT to the area to create a new password, please do the following:
    • If your organization uses an email scanner, ask your IT Team or email administrator to add a whitelist policy to their Safelinks for our domain: account.cuna.org

If email messages like order confirmations, registration information or password resets don't seem to be reaching you, learn how you can set up whitelisting.

We're here to help! Send an email to hello@cuna.coop and we'll take it from there. If you include information like the names of your registrants, the product name or the school/conference name, we can help complete your order. 

Need to talk to someone specific? 

Contact our team and they'll be delighted to help you with any questions you might have.

Business Area Contacts

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Brad Miller

AACUL

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Ryan Donovan

Advocacy

Credit Union National Association

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Richard Gose

Advocacy

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Trey Hawkins

Advocacy

Trey Hawkins is a political professional with over 17 years of experience in campaign and political action committee (PAC) management, fundraising, political communication, grassroots and issue advocacy. He currently serves as Vice President, Political Affairs, for the Credit Union National Association (CUNA), where he leads political and grassroots action on behalf of credit union-friendly candidates and issue advocacy campaigns nationwide.  

Since joining CUNA in 2005, Trey has grown CUNA’s political program to more than $6 million in expenditures per cycle, including CULAC, CUNA’s $5 million federal PAC, and a $1 million+ National Advocacy Fund.  In the most recent 2016 election cycle, CUNA’s voter contact program funded a record $3 million in independent expenditures and direct member communications, winning 9 of 12 targeted races.

Prior to joining CUNA, Trey served as the Louisiana Democratic Party’s Finance Director during the 2003 state and 2004 federal elections, raising over $5.7 million for the party and its candidates and directing overall fundraising strategy for the coordinated campaign efforts that elected a Governor, four of the other five statewide office holders, and a U.S. Congressman.  Trey also managed a campaign for Illinois Lieutenant Governor and directed campaign finance strategy for three nationally-targeted U.S. House campaigns in Illinois, Tennessee and Iowa. 

A native of Montgomery, Alabama, Trey holds a B.A. in History and American Politics & Policy from Tulane University in New Orleans, Louisiana.  He resides with his wife, three children and chocolate lab in Arlington, Virginia, where his passions include golf, his kids’ youth sports teams, and unhealthy obsessions over SEC football and Atlanta Braves baseball.

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Mike Schenk

Advocacy

Credit Union National Association

Madison, WI

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Nancy DeGrandi

Compliance

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Jared Ihrig Jared Ihrig

Chief Compliance Officer and Counsel

Credit Union National Association

Madison, WI

Jonathan (Jared) Ihrig is Chief Compliance Officer & Counsel for the Credit Union National Association, managing a staff of thirteen compliance attorneys, paralegals and staff who focus on providing compliance information to leagues and credit unions. He also provides assistance to CUNA’s lobbyists and Advocacy team members in assessing the impact of federal legislation and regulation on credit union operations.  Jared previously served CUNA as Senior Director of Advocacy and Counsel, Associate General Counsel, as well as Senior Assistant General Counsel, and has been with CUNA since 2011.

Jared has worked within the credit union compliance, advocacy and legal system for over 25 years.  Prior to joining CUNA, he served as regulatory & compliance counsel for Blalack & Williams, P.C., a law firm representing credit unions across the state of Texas, as Senior Compliance Officer for Security Service Federal Credit Union in Texas and as partner at a regional law firm in Dallas, focused on the mortgage banking industry.  Ihrig, also a Certified Public Accountant, began his career with Ernst & Young, LLP, and subsequently served as Director of Compliance and Assistant General Counsel for American Airlines Federal Credit Union in Texas. 

Ihrig earned his law degree from Oklahoma City University and his bachelor’s degree from Oklahoma State University, and is admitted to practice law before the Federal District Court, Northern District of Texas, the United States 5th Circuit Court of Appeals, and the Supreme Court of the United States.  Ihrig is based in CUNA’s Washington, D.C. office, and lives in Leesburg, VA with his wife Brenda, and two children, Megan and Alex. 

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Colleen Kelly Colleen Kelly

Compliance

Colleen Kelly is the Senior Federal Compliance Counsel in CUNA’s Compliance Department. She analyzes regulations to determine their impact on the operations of credit unions and provides compliance information and guidance to credit unions through CUNA’s online Compliance Community, CompBlog, NewsNow, eGuide to Federal Laws and Regulations, cucomply, Credit Union Magazine, and other resources. She works closely with CUNA’s Professional Development staff to provide educational products and programs to support credit unions’ compliance efforts, and provides support to CUNA’s lobbyists on consumer legislation.

Ms. Kelly has worked at CUNA for over 20 years, not only in compliance but in legislative and regulatory advocacy as well. Prior to joining CUNA, she worked for both the Colorado Credit Union League (now the Mountain West Credit Union Association) and the Washington Credit Union League (now the Northwest Credit Union Association).

Ms. Kelly has, and continues, to provide volunteer support to several low income legal and counseling centers in the Washington DC area, such as, the Mental Health Association of Montgomery County, the Commission for Women, the American Foundation for Suicide Prevention, Advocacy for the Elderly, and Junior Achievement’s financial literacy programs.

Ms. Kelly received her bachelor’s degree in economics from the University of Colorado in Boulder, and her law degree from The Catholic University of America in Washington, DC.

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Mike McLain

Compliance

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Valerie Moss

Compliance

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Whitney Nicholas

Compliance

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Patricia O'Connell

Compliance

All CUNA Councils staff contact information can be found on the CUNA Councils website.

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Jim Nussle

CUNA

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Marlo Foltz

Products & Services

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Todd Spiczenski

Products & Services

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Joe Day

Enterprise Operations

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Nick Emlet

Enterprise Operations

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Scott Lopez

Enterprise Operations

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Dan Mitchell

Enterprise Operations

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Susan Parisi

Enterprise Operations

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Eddie Rivera

Enterprise Operations

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Samira Salem

Enterprise Operations

Samira has nearly 20 years of experience in international economic development, community development, policy research, and social finance.  She joined the Credit Union National Association (CUNA) in 2018 as a Senior Policy Analyst in the Research and Policy Analysis division.  Prior to joining CUNA, she worked for Forward Community Investments (FCI), a Madison-based community development financial institution (CDFI) that serves communities throughout Wisconsin.

Earlier, Samira worked at the U.S. International Trade Commission in Washington D.C. where she was a Senior Trade Analyst for Labor and studied the impact of globalization on U.S. labor market outcomes. Prior to that, she had an eight-year tenure at Washington-based DAI where she was an international economic development specialist.  Samira earned her Ph.D. in Political Economy and Public Policy and her M.A. in Economics from the University of Southern California.

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Catie Shannon

Enterprise Operations

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Jill Tomalin

Enterprise Operations

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Kristina Grebener

Engagement

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Jessica Hrubes

Engagement

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Deshundra Jefferson

Engagement

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Greg Michlig

Engagement

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Karin Sand

Engagement