Removing Barriers Blog

Comments submitted to CFPB re: management of complaint database
Posted June 18, 2020 by CUNA Advocacy

Yesterday, CUNA shared concerns with the Consumer Financial Protection Bureau’s (CFPB) about the management of its consumer complaint database in response to the CFPB's request for renewal of its Consumer Response Company Response Survey, which is designed to collect additional consumer feedback at the end of the consumer complaint process.  

“CUNA also urges the CFPB – as we have for several years – to take appropriate steps to verify the legitimacy and accuracy of a consumer’s complaint and/or compliment prior to any public disclosure, publication, or evidentiary use in the supervisory or rulemaking process,” the letter reads. 

CUNA also recommended the CFPB conduct a robust analysis of the potential cost and benefits associated with continuing the Company Response Survey.