Removing Barriers Blog

Fed to Host Error Resolution Webinar on December 12
Posted December 04, 2019 by CUNA Advocacy

The Federal Reserve System will host an Outlook Live Webinar on December 12th at 2:00 p.m. E.T., featuring a discussion on Regulation E error resolution requirements. The "Outlook Live" webinar series is a Federal Reserve System initiative produced in conjunction with the Fed's Consumer Compliance Outlook newsletter.

Reg E specifies procedures that institutions must follow when investigating and resolving electronic fund transfer (EFT) errors alleged by consumers (e.g., unauthorized or incorrect EFTs). The regulation also specifies the extent to which a consumer can be held liable for unauthorized EFTs. 

During the webinar, Federal Reserve presenters will:  

•             Provide an overview of the requirements;

•             Discuss error resolution requirements related to prepaid accounts;

•             Review recent error resolution issues raised during exams and through consumer complaints; and 

•             Answer questions received in advance of the event -- submit questions to fedwebinar@sf.frb.org by December 6, 2019.   

Click here to register for the webinar