Managing the Lending Team Pre-Conference Workshop

Join us one day early in New Orleans for this unique coaching clinic for lending leaders or aspiring future leaders. We will be led by credit union coach, Rory Rowland, who after serving as president of two credit unions and earning his CCUE, began using his communications skills and specialized background in credit unions to help others in the movement be more effective. Rory is back to share a variety of coaching lessons during this pre-conference event. He will share six conversations managers should have with their team and six fatal coaching errors that managers can overcome. What are you doing to develop your employees to their highest potential? Here are six conversations so you are all on the same page in the same hymnal.

Topics include:

Six Conversations Every Manager Should Have with Employees

• Do your employees know what's expected of them? Learn how to have that conversation.
• What are you doing about employee development? Learn how to develop a plan.
• How is a specific employee doing? How did they do? Learn how to do a workable evaluation.
• Is there a clear definition of what the Rewards are for the employee? Learn what your employee wants.
• You will get three bonus questions; if you use them, you can positively change your relationship with the employee.
• If you can answer these questions, you and your employee will have a productive and engaged working relationship.

Six Fatal Coaching Errors of Managers and How to Overcome Them

• How to overcome the lack of clear expectations and outcomes from coaching.
• Discover how to conquer the communication gap in coaching.
• Uncover how to deal with a lack of accountability.
• End spoon-feeding solutions in coaching – ignore this at your own peril.
• The "divide and conquer" strategy is an easier way to get organized to coach.
• How to listen for clarity and speak for precision – leaving no room for misunderstanding.