Exceed member expectations at every level
When your sales and service is built on the goal of providing a positive experience for your members then stronger revenues, growth and member engagement are all but assured.
At CUNA Member Experience, Sales & Service School, you will learn how to develop and use member personas, keys to impactful journey mapping, how to align the member experience with credit union goals, tactics for engaging staff and how to hire and train the right people.
From the frontline staff to the board of directors, this school’s objective is to teach you how to build and exceed member expectations, giving your credit union that essential competitive advantage.
Join us in Las Vegas…. Together we’ll explore what’s needed to ensure your credit union will outpace the rapidly changing needs and demands of your members.
August 14-16 // Las Vegas
CPE Credits: You can earn group-live credits for this program. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.