• Exceed member expectations at every level 

    Success in today's financial services industry means taking your credit union's sales and service practices to the next level. The opportunity to differentiate is now about creating memorable experiences instead of reacting to what is broken. As credit unions continue to evolve to meet today’s consumer’s needs, it’s important to give your team the strategies and techniques they need to be effective. Attend CUNA Member Experience, Sales & Service School and you’ll learn how to assess, build and refine your organizational culture, understand and map key member experiences and identify key areas of focus. You’ll go back to your credit union with strategies that your team can use to help gain and retain members.

    September 17-19, 2018 // Austin, TX

                Registration Information                 

    CPE Credits: You can earn group-live credits for this program. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.