MEMBER EXPERIENCE

Prepare. Manage. Lead. Improve.

At the center of every successful credit union are committed operations and member experience professionals like you.

As a CUNA member, you receive access to a variety of free resources and significant savings on training.

Learn about credit unions and the movement

The credit union movement is based on core principles that differentiate credit unions from other financial institutions. Explore the history of the movement, the critical issues affecting credit unions today and how we can remain essential in the future.

Shape the member experience

Credit unions would not exist without members. To attract, exceed expectations and retain them, your member experience strategy must be nimble. Regardless of current performance, your credit union can benefit from proven practices and new approaches.

Drive service excellence with turnkey professional development

Be proactive. Be responsive. Be the person that elevates the knowledge and skills of your credit union-for the betterment of your members, employees and the credit union movement. Be a champion of training so your employees can continue to expand their skills and perform to their fullest potential.

Prepare for the future

Ensure your organization's legacy by preparing it to be adaptable and well-positioned for growth in the years ahead. Review your current offerings regularly while exploring new ways to satisfy the ever-changing needs of members and the market.

Advance your career

Leadership is one of the most researched and communicated topics in business, yet it is often an elusive concept. CUNA's comprehensive suite of solutions can help you be a better operations and member experience leader-and prepare you for even larger and wider leadership roles within the credit union movement.

Stay Informed

To be an effective leader, you have to be in the know. Stay current through regular communications and vital industry intel from weekly editions to annual industry reports.  

Advocate for the credit union movement

The long-term success of the credit union movement depends on consistent advocacy at the local, state and national levels.