Catherine York Powers
Catherine is a former lending and M&A executive who set out to turn loan servicing into a profit center by empowering credit union members to service their own loans. In founding Constant, Catherine transformed loan servicing by introducing member self-service to requests that normally require phone calls or branch visits and inundates operations teams. This digital approach to loan servicing opened the door to net new, personalized product offerings. Catherine passionately supports the promotion of women, especially black, LatinX and indigenous women in financial services and fintechs and embraces two mottos: "do what’s right" and "don’t be lazy and solve a part of the problem."
In 2023, Catherine was a featured speaker on the power of member-driven loan servicing at Jack Henry Strategic Initiatives, an annual, closed, client-only annual conference. She also spoke at Jack Henry Connect on two panels, one related to new tech integrated with Jack Henry Banno alongside other emerging fintechs, and the other titled "Fintech: It's Not Just for Boys" on specific approaches to create more diverse voices in financial services. She also spoke at regional conferences and on webinars about how members servicing their own loans in online banking can drive material costs savings and new revenue generation for credit unions.
