• Cultivate a winning service culture

    Sometimes, the best inspiration for credit union service is found outside the industry. During this event, you’ll learn a remarkable model of service from a worldwide brand renowned for customer satisfaction: The Ritz-Carlton.

    During your stay at The Ritz-Carlton Denver, you’ll get to see the inner-workings of one of the world’s top luxury hotel chains up close and learn a philosophy of service that prioritizes sterling management, staff empowerment and extraordinary experiences from both the Ritz-Carlton and their peers. Rick Olson, renowned credit union speaker and author of “Unleash Your Greatness,” will guide you through the process and help you identify tactics to implement service into your credit union.

    When you return to your credit union, you’ll have the tools you need to make your service world-class.

    May 8-10, 2017 // Denver, CO

    Registration Information

    CUNA Operations, Sales and Service CouncilThis event is produced by the CUNA Center for Professional Development and endorsed by the CUNA Operations, Sales and Service Council.

    CPE Credits: You can earn group-live credits for this program. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.

  • Credit Union National Association (CUNA) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.


  • For more program content information, call 800-356-9655, ext. 4249, or e-mail training@cuna.coopFor registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.