Cultivate a winning service culture
Sometimes, the best inspiration for credit union service is
found outside the industry. During this event, you’ll learn a remarkable model
of service from a worldwide brand renowned for customer satisfaction: The
During your stay at The Ritz-Carlton Denver, you’ll get to
see the inner-workings of one of the world’s top luxury hotel chains up close
and learn a philosophy of service that prioritizes sterling management, staff
empowerment and extraordinary experiences from both the Ritz-Carlton and their
peers. Rick Olson, renowned credit union speaker and author of “Unleash Your
Greatness,” will guide you through the process and help you identify tactics to
implement service into your credit union.
When you return to your credit union, you’ll have the tools
you need to make your service world-class.
May 8-10, 2017 // Denver, CO
This event is produced by the CUNA Center for Professional Development and endorsed by the CUNA Operations, Sales and Service Council.
CPE Credits: You can earn group-live credits for this program. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.