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How to safelist emails from CUNA

Sometimes email systems decide that messages from cuna.org, cuna.com and cuna.coop (or other senders) might be spam or junk, even if you’ve opted in to receive those emails.

A process called safelisting usually solves the problem. Safelisting CUNA as an email sender will help ensure that you continue to receive the emails you’ve signed up for. There are two ways to accomplish this.

Server-Side Safelist

When an email message reaches your email server, the server likely applies rules and algorithms to decide whether or not to send that email to your specific inbox. Common email servers (like Microsoft Exchange and Office365) have options to specifically allow email from individual senders and even entire domains.

If messages from the cuna.org, cuna.coop and/or cuna.com domains aren’t reaching their recipients, ask your IT or email team to safelist those domains on your email server.

If your IT department has questions or needs help with this process, have them email us at hello@cuna.coop.

Client-Side Safelisting

After your email server has been configured to safelist the cuna.org, cuna.coop and cuna.com domains, you may also need to configure your specific email client (like Outlook) to allow our emails to reach you. Alternatively, if you use an email platform like Gmail, Apple Mail or Yahoo, you will need to set these programs to safelist CUNA emails.

Try this first: If you find an email in your spam folder that is not spam, take a moment to mark it as “not spam” or “not junk”. This automatically tells your email program to add the sender to your safelist.

If you continue to experience problems, follow the steps below for your specific email client.

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • On the Tools menu, click Options.
  • On the Preferences tab, click Junk E-mail.
  • On the Safe Senders tab, click Add.
  • Add cuna.org where it says “Add address”.
  • Click OK.
  • Repeat these same steps for cuna.com and cuna.coop.
  • Go to Tools then to Environment.
  • Go to Views, Make sure Default Read View is clicked on HTML, click ok, then close.
  • Open your “Mail Summary”.
  • Find the email you want to safelist and click on Always Allow all the way on the right side.
  • In a few minutes your safelisted email will appear in GroupWise. That email address should get through the spam filter.
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Open an email that you have received from CUNA.
  • Click on the small down-arrow next to “Reply”.
  • Click “Add ___@cuna.org to Contacts list”.
  • Repeat these same steps for cuna.com and cuna.coop.
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • You must set up a “filter”, but first:
    • If you find email from cuna.org in your “Yahoo! bulk” folder, open the email and click “Not Spam”.
    • If you find mail from cuna.org in your “Blocked Addresses” list, select the email and click “Remove Block”.
  • Now create the filter:
    • Open Yahoo! Mail and click on “Mail Options” in the upper right hand corner.
    • Select “Filters” (in the bottom left corner).
    • On the Filters page, click “Add”.
    • Select the “From header:” rule, and add “contains” and cuna.org to match all mail from cuna.org.
    • Click the “Choose Folder” pull down menu and select ‘Inbox’.
    • Pick the Add Filter button.
  • Repeat these same steps for cuna.com and cuna.coop.
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Click the Contacts link (or open your AOL Address Book).
  • Click the +New button.
  • In the New Contact window, enter ___@ cuna.org into the "Primary E-Mail 1" field.
  • Click another email, and enter ___@cuna.com and _____@cuna.coop into the E-Mail 2 address.
  • Click “Create”

Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.

New Subscribers: Add the “From" address to your AOL address book:

  • Click the Mail menu and select Address Book.
  • Wait for the “Address Book” window to pop up, then click the Add button.
  • Wait for the “Address Card for New Contact” window to load.
  • Once loaded, cut and paste the From email address into the “Other E-Mail” field.
  • Make our From address the “Primary E-Mail” address by checking the corresponding checkbox.
  • Click the Save button.
  • Repeat these same steps for cuna.com and cuna.coop.

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder.

  • Open web mail and look in your Spam Folder.
  • If your find our email in your spam folder open it and click the “This Is Not Spam” button.
  • Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.
  • Repeat these same steps for cuna.com and cuna.coop.
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Check to see if cuna.org appears in the “Blocked Senders” list. If so, select it and click on the “Remove” button.
  • Next, open your mailbox and click “Options” in the upper right hand corner.
  • At the top of the page, click on the “Junk E-mail Protection” link.
  • Next, click on “Safe List”, which is down near the bottom.
  • Copy and paste cuna.org where it says “Type an address or domain”.
  • Click the “Add” button.
  • Repeat these same steps for cuna.com and cuna.coop.

If you have enabled “Restrict Incoming Email,” also do the following:

  • Select Preferences.
  • Select “Restrict Incoming Email”. If Enable Email Controls is set to Yes, then you are restricting incoming emails.
  • Select Allow email from addresses listed below.
  • Enter the cuna.org address you've received messages from.
  • Click the Add button.
  • Repeat these same steps for cuna.com and cuna.coop.
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Go to “Mail” > “Preferences”.
  • Go to “Mail” > “Preferences”, then go to the Rules tab.
  • Select Add Rule.
  • Give this rule a name such as “Email from cuna.org”.
  • Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “cuna.org”.
  • From the actions, select "Move message" to mailbox "Inbox".
  • Click “OK".
  • Repeat these same steps for cuna.com and cuna.coop.