CUNA Creating Member Loyalty

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CUNA Creating Member Loyalty

Transform your organization

CUNA Creating Member Loyalty™ (CML) grows engagement from credit union staff and members alike through comprehensive organizational change. CML helps revamp your credit union's structure and culture, which gets your employees more invested in their work and empowers them to create a better experience for members.

CUNA CML focuses on your goals and we'll work with you along the way to create sustained, long-term improvement.

CML

Process

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CML

Results

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CML

Trainer Certification

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CML

Sneak Preview

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Interested in member experience excellence at your credit union?

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We would like to learn more about building sales and service effectiveness We are interested in transforming to a high engagement culture We want to increase our ability to function as high performing teams We are interested in building a service culture We want to build a strategic plan outbound continued contact with our key members Our goal is to exceed our member’s expectations at every touch point We are interested in advancing our managers into high functioning coaches
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Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

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