How To Whitelist Emails from CUNA

Sometimes, your email program (Outlook, Gmail, Yahoo, etc.) decides that mail from cuna.org, cuna.com and cuna.coop is spam/junk, even if you’ve opted in to receive emails from CUNA. Whitelisting CUNA as an email sender will help ensure that you continue to receive the emails you’ve signed up for. The process for doing so is slightly different for each different email program and service.

Try this first: Always whitelist emails in your spam/junk mail folder. If you find an email in your spam folder that is not spam, always take a moment to mark it as “not spam” or “not junk”. This automatically tells your email program to add the sender to your whitelist.

Advanced questions: If you use a service not listed here or have additional questions, please contact your internal IT department or conduct a web search to find whitelisting instructions for your particular service.

If your IT department has questions or needs help with this process, have them email us at memberexperience@cuna.coop.

Whitelisting Instructions by Email Service/Client

This list covers whitelisting instructions for the most common email services/clients.

Follow the steps below for emails from any of these three domains:

  • ___@cuna.org
  • ___@cuna.com
  • ___@cuna.coop

Microsoft Outlook

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • On the Tools menu, click Options
  • On the Preferences tab, click Junk E-mail
  • On the Safe Senders tab, click Add
  • Add cuna.org where it says “Add address”
  • Click OK
  • Repeat these same steps for cuna.com and cuna.coop

GroupWise

  • Go to Tools then to Environment
  • Go to Views, Make sure Default Read View is clicked on HTML, click ok, then close.
  • Open your “Mail Summary”
  • Find the email you want to whitelist and click on Always Allow all the way on the right side.
  • In a few minutes your whitelisted email will appear in GroupWise. That email address should get through the spam filter.

Gmail

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam
  • Open an email that you have received from CUNA
  • Click on the small down-arrow next to “Reply”:
  • Click “Add ___@cuna.org to Contacts list”
  • Repeat these same steps for cuna.com and cuna.coop

Yahoo! Mail

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • You must set up a “filter”, but first:
    • If you find email from cuna.org in your “Yahoo! bulk” folder, open the email and click “Not Spam”
    • If you find mail from cuna.org in your “Blocked Addresses” list, select the email and click “Remove Block”
     
  • Now create the filter:
    • Open Yahoo! Mail and click on “Mail Options” in the upper right hand corner.
    • Select “Filters” (in the bottom left corner)
    • On the Filters page, click “Add”
    • Select the “From header:” rule, and add “contains” and cuna.org to match all mail from cuna.org.
    • Click the “Choose Folder” pull down menu and select ‘Inbox’
    • Pick the Add Filter button
     
  • Repeat these same steps for cuna.com and cuna.coop

AOL.com Webmail

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Click the Contacts link (or open your AOL Address Book)
  • Click the +New button.
  • In the New Contact window, enter ___@ cuna.org into the "Primary E-Mail 1" field
  • Click another email, and enter ___@cuna.com and _____@cuna.coop into the E-Mail 2 address
  • Click “Create”

AOL Email Client

Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.

New Subscribers: Add the “From" address to your AOL address book:

  • Click the Mail menu and select Address Book.
  • Wait for the “Address Book” window to pop up, then click the Add button.
  • Wait for the “Address Card for New Contact” window to load.
  • Once loaded, cut and paste the From email address into the “Other E-Mail” field.
  • Make our From address the “Primary E-Mail” address by checking the corresponding checkbox.
  • Click the Save button.
  • Repeat these same steps for cuna.com and cuna.coop

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder.

  • Open web mail and look in your Spam Folder.
  • If your find our email in your spam folder open it and click the “This Is Not Spam” button.
  • Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.
  • Repeat these same steps for cuna.com and cuna.coop

Hotmail

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Check to see if cuna.org appears in the “Blocked Senders” list. If so, select it and click on the “Remove” button.
  • Next, open your mailbox and click “Options” in the upper right hand corner
  • At the top of the page, click on the “Junk E-mail Protection” link
  • Next, click on “Safe List”, which is down near the bottom
  • Copy and paste cuna.org where it says “Type an address or domain”
  • Click the “Add” button
  • Repeat these same steps for cuna.com and cuna.coop

Mozilla Thunderbird

You need to add CUNA to your address book and set the Junk Mail Controls to whitelist your address book.

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Next, click the “Address Book” button
  • Highlight the Personal Address Book (left column)
  • Click on “New Contact”
  • In the “Contact” tab, set “Email” to cuna.org
  • Set “Additional Email" to cuna.com and cuna.coop
  • Click “Ok” and close the Address Book
  • From the main Thunderbird menu, choose “Tools > Account Settings”
  • For each email account, expand the settings and choose “Junk Settings” from the expanded account settings.
  • Ensure “Personal Address Book” is checked under “Do not mark mail as junk if the sender is in:”
  • Once you have done this for each email account, click OK

BlackBerry

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Scroll up to a message from cuna.org
  • Get to the field where the name is listed, click the Berry button and then click Show Address.
  • Select and copy the email address to the clipboard.
  • Go into Address Book and find CUNA.
  • Select Save.
  • Click to edit it, and then click the Berry button to add another email address (cuna.com and cuna.coop).
  • Paste it in and click Save

Comcast  

  • Sign into Webmail
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • On the left navigation menu, click Address Book
  • Click Add Contact
  • Under the General tab, in the box under the Email Address, enter the cuna.org address you've received messages from
  • Click the Add button
  • Repeat these same steps for cuna.com and cuna.coop

 If you have enabled “Restrict Incoming Email,” also do the following:

  • Select Preferences.
  • Select “Restrict Incoming Email”. If Enable Email Controls is set to Yes, then you are restricting incoming emails.
  • Select Allow email from addresses listed below.
  • Enter the cuna.org address you've received messages from
  • Click the Add button
  • Repeat these same steps for cuna.com and cuna.coop

Earthlink

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Click the Address Book button to open your address book in the browser.
  • Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
  • Type in the cuna.org address you've received messages from into the email address slot and then click OK.
  • Repeat these same steps for cuna.com and cuna.coop

Verizon.net  

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Go to your account and click on the Address Book link in the left column.
  • Select Create Contact.
  • The Add Address Book Entry screen appears. In the Email field, enter the cuna.org address you've received messages from
  • In the Nickname field, type cuna.org
  • Select Save.
  • Repeat these same steps for cuna.com and cuna.coop

Apple Mail/OSX

  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Go to “Mail” > “Preferences”
  • Go to “Mail” > “Preferences”, then go to the Rules tab
  • Select Add Rule
  • Give this rule a name such as “Email from cuna.org”
  • Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in “cuna.org”
  • From the actions, select "Move message" to mailbox "Inbox".
  • Click “OK"
  • Repeat these same steps for cuna.com and cuna.coop

Postini  

  • Log into your Postini account
  • Search for email from CUNA in your spam/junk folder. If you find one, open it and indicate that is it not junk/not spam.
  • Click the “Deliver Selected” link at the top of the Junk screen
  • On the next screen, click the “Approve Sender” checkbox next to the email
  • Click the “Approve Selected Senders” button
  • Repeat these same steps for cuna.com and cuna.coop