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CUNA Financial Counseling Certification Program (FiCEP), CCUFC Designation and Case Study

Counsel members while improving financial results

CUNA Financial Counseling Certification Program (FiCEP) provides credit union employees with the skills and knowledge required to guide their members to sound financial decisions.

Americans often learn about finances from their families and friends, or just go it alone. The need for expert help is real, especially when so many face uncertain economic futures. With certified credit union financial counselors on staff, credit unions are better able to:

  • Help members experiencing financial difficulties
  • Demonstrate the credit union difference
  • Attract new members
  • Grow product and service revenue

Case Study

Since 2011, credit unions with at least one Certified Credit Union Financial Counselor (CCUFC) have seen a significant drop in delinquency rates.

NEW for 2021 - One book, one eSchool and one exam.

How to earn the CCUFC designation:

1. Choose the method of certification that best suits your learning style and budget. Your options include:

  • Self-study - Read the 5th Edition FiCEP book, available in print or PDF
  • eSchool - The CUNA Financial Counseling Certification Program (FiCEP) eSchool and CUNA Financial Counseling Certification Program (FiCEP) eSchool (recorded) includes the FiCEP book in PDF

2. Request the exam. Select an exam proctor, schedule an exam date, and complete the proctored exam request form at least 4 weeks prior to the desired exam date.

3. Study the curriculum contained within the FiCEP book.

4. Take the required online exam. Your certificate will be emailed to you 6-8 weeks after passing the exam. At that point, you may begin using the CCUFC designation after your name.

Dates and more information will be posted here as they become available. If you have questions about earning this designation, please call 800-356-9655 or email hello@cuna.coop for assistance.

Certified Credit Union Financial Counselor (CCUFC) designees must recertify every three years to ensure knowledge about financial counseling is current. Learn more about FICEP recertification requirements.

Dates and more information will be posted here as they become available. If you have questions about earning this designation, please call 800-356-9655 or email hello@cuna.coop for assistance.

Once the requirements are met, please complete the form found here to verify recertification.

FiCEP is beneficial for credit union staff who work in financial counseling, collections, lending, and any other staff members who are committed to helping members gain control of their financial futures.