Don first worked with Brett Christensen at Clark County Credit Union as one of his original hires and a member of his first sales team.  While at CCCU, Don quickly moved through the ranks at the credit union, working in all areas of Sales and Lending. He eventually founded a CUSO owned by CCCU– Members Auto Brokerage Service, Inc.

Don joined up with Red Rocks Credit Union in Highlands Ranch, CO in 2007 and helped RRCU to establish a vibrant sales culture while transforming the Credit Union from full retail delivery to offering 100% of consumer loans and member service through remote delivery channels. This effort drove down operational expenses, reduced the FTE count, increased loans, total assets and net income.

During the difficult economic times of the last decade, Don navigated the organization through the muddy waters of the mortgage business by overhauling the entire Real Estate Lending program. Focusing on the core values of the organization, Don completely rebuilt this vital area of the organization by implementing a successful Consultative Lending strategy. Don’s efforts are credited with turning this failing area around and growing into the most profitable area of the credit union.

Don’s unique leadership style and passion for Sales and Leadership have made him a sought-after speaker, trainer and strategist.  He works with credit unions around the country helping them grow their loan programs, organizational design, lending technology and strategic planning.

Tracy Ashfield is President of Ashfield & Associates, a consulting and training firm that assists credit unions and CUSOs with mortgage lending strategy, development, policies, product design, training and strategic planning. Tracy also works with the NCUA and NASCUS to provide training and education on residential mortgage lending for examiners and regulators.

Since 2001, Tracy’s consulting work has benefited credit unions and their members. She has worked with the largest mortgage-granting credit unions to enhance their programs, and she has helped credit unions new to mortgage lending establish programs. Her recommendations have propelled her clients to become efficient, profitable real estate lenders.

Through customized training programs, Tracy also delivers hands-on, results-driven curriculums to help credit unions find lending opportunities, manage their operations and develop strategies to become their members’ trusted advisor for real estate lending products and services.

Tracy has more than 25 years of experience in Mortgage Banking management. Before forming Ashfield & Associates she held a variety of management positions in the credit union industry. She was the Senior Executive, Mortgage Development at CUNA Mutual; the Senior Vice President of Operations of CUNA Mortgage Corporation, and she also worked with CMG Mortgage Insurance Company.

In addition, Tracy worked as the Executive Vice President for Prime Alliance Solutions, Inc., one of the nation’s largest CUSOs committed to providing a family of solutions to help credit unions excel at real estate lending.

Jim Bullard is a Senior Consultant in the Risk & Compliance Solutions department for TruStage. In this role, he assists credit unions in identifying areas of risk in their operations and recommends appropriate controls to reduce loss exposures. He serves credit unions nationally and is the Team Lead for all lending related consultations.

Jim is frequently asked to speak by various organizations on a variety of lending and fraud related topics.

Based in Atlanta, Georgia, Jim joined Risk and Compliance Solutions in 2012 following a 23 year banking career in commercial lending and executive management.

Jim earned his Bachelor’s degree in Business Administration-specializing in Finance, from the University of Georgia. He also completed the Graduate School of Banking at Louisiana State University. 

Brandon's journey in the financial sector began over a decade ago at Arizona Federal Credit Union, where he assumed the role of member services consultant in 2007. Over the years, Brandon steadily rose through the ranks, demonstrating his knack for operational efficiency and lending and servicing strategies.

His tenure at AZ FCU saw him spearheading initiatives to streamline systems and processes, leveraging innovative software solutions to drive efficiency gains. Brandon played a pivotal role in shaping the credit union's future-focused vision, particularly in aligning lending practices with digital-first strategies. He then went on to TCI then CuneXus to help bring these solutions to credit unions.

Today, as a National Account Executive at Constant, Brandon's expertise continues to evolve, focusing on empowering credit unions to transition from manual to digital loan servicing so members can self-serve for efforts that usually require a phone call or branch visit. Drawing upon his extensive experience, he is committed to championing innovation and efficiency in lending operations one credit union at a time.

Maurice Jourdain-Earl, Managing Director of ComplianceTech, a web-based software and consulting company that helps its clients use technology to identify and manage issues of discrimination in lending.

His extensive experience in various sectors of the financial industry, including IDS Financial Services (now American Express Financial Advisors), Continental Illinois National Bank, PMI Securities Co., and Citicorp, has equipped him with profound insights into the intricacies of financial markets.

Notably, his involvement with Channel Link Capital Partners, which engaged in re-underwriting mortgage loans for failed banks, coupled with regulatory changes in HMDA laid the foundation for his entry into fair lending compliance.

In this regard, recognizing the significance of fair lending practices and the challenges faced by lenders and regulators Jourdain-Earl transitioned into providing consulting services to assist clients in navigating regulatory requirements and mitigating the risks associated with unfair lending practices.

His commitment to fostering discussions on fair lending and its societal implications underscores his dedication to addressing disparities in wealth distribution. Through ComplianceTech, he not only offers software solutions but also contributes to advancing the discourse surrounding fair lending practices.

Jourdain-Earl's academic background in Social Science from DePaul University further complements his professional expertise, providing him with a well-rounded perspective on the complex issues at the intersection of finance and social justice.

As a Chicago native, he brings a deep understanding of local dynamics to his work, which is reflected in his efforts to promote fair lending practices and bridge the wealth gap in communities.

Susan is a partner in the Forensic Accounting Services Group, LLC which specializes in fraud investigations, prevention and training. She is a CPA with more than 25 years of experience in the accounting and the financial services industry. Susan has conducted numerous fraud investigations for clients in various industries, including banking, manufacturing, construction and others. She has also testified as an expert witness in federal and local courts and is a member of the American Institute of Certified Public Accountants, the Association of Certified Fraud Examiners and the Capital District chapter of the Association of Certified Fraud Examiners.

Eric is an attorney with the law firm of Moore Brewer & Wolfe, with offices in La Jolla and in Pleasanton, California, and in Austin, Texas, who, along with the other attorneys in his firm, devotes his law practice to the representation of credit unions and other financial institutions. Prior to becoming an attorney in 1984, Eric worked within the consumer finance industry in management, and in lending, collections, and operations departments. In addition to practicing law, Eric, through his separate business "NorthLegal Training and Publications," operating out of Litchfield Park, Arizona, has helped train thousands of financial institution employees and attorneys from across the country on topics including bankruptcy, privacy, fair credit reporting and other regulatory compliance, and general "legal update" issues. 

At American Reporting Company (ARC), Mike’s primary responsibility is developing and managing business with mortgage lenders. Mike has worked in the mortgage banking industry since 1984 and at American Reporting Company since 1997.

Mike also helps develop and deliver educational programs related to credit reporting and credit scoring for lenders and consumers. He has been a featured presenter to national audiences for MGIC’s training series and at the CUNA Lending School.

He is a Past President of the Washington Mortgage Bankers Association and a former member of the Mortgage Bankers Association’s State and Local Advisory Board.

Amanda Phillips has two decades of experience in the financial services industry including holding executive roles in legal and regulatory compliance. Prior to joining ACES Quality Management, Mrs. Phillips was with the law firm Ballard Spahr, LLP where she advised clients on federal and state regulatory requirements governing mortgage lending, including business processes and practices, software, and mortgage documents. Prior to Ballard Spahr, she spent 6 years as in-house counsel/EVP of Legal and Regulatory Compliance for Mortgage Cadence and 5 years as SVP-Director of Compliance for a national mortgage lender. Prior to her roles in compliance, Mrs. Phillips worked in multiple roles on the business side ranging from file set-up and disclosures to processing and underwriting.

Dan has been employed in the credit union industry for almost 30 years working for three New England based credit unions in various Collections, Consumer Lending and Residential Lending positions. Most recently, he was with Hanscom Federal Credit Union as the SVP, Loan Servicing.

On April 15, 2024, he begins a new role as CEO of PCT Federal Credit Union, a Massachusetts based institution founded in 1962 by a group of teachers who were on a mission to help fellow educators get access to financial resources that were out of reach.

Dan has been active with the CUNA Lending Council since 2014 serving in leadership positions on the CUNA Lending Executive Committee, the CUNA Lending Conference Committee and the Member Resource Committee. He has been an active speaker for both CUNA Lending and CUNA Collection conferences as well as at regional collection events in New England.

Dan resides in Attleboro, Massachusetts with his wife Erin. He is the proud father of 2 sons, Timothy and Andrew.

Blaine is an accomplished training professional with a unique ability to explain, coach and inspire. A thought leader with over 30 years of experience in the mortgage industry, Blaine's focus is on helping organizations rise above the competition. He was named "America's Greatest Thinker" in 2005 and recently became an author, writing about his 500-mile walk across Spain. As a member of the National Speakers Association, Blaine has achieved its highest earned designation, the Certified Speaking Professional (CSP). Blaine is a member of Mensa (the high IQ society), but isn't nearly as smart as that sounds, just ask the people who know him best.

Rory Rowland is a business consultant, seminar leader, and author specializing in programs that help credit unions improve their leadership, and communications skills. After serving as president of two credit unions and earning his CCUE, Rory began using his communications skills and specialized background to help others become more effective. He has presented high-energy, fun, and humorous programs in all 50 states, Canada, and Mexico for the last 25 years and is continually one of the most highly rated speakers at associations throughout the country.

Jessica first began working with Credit Union’s almost a decade ago after spending the first part of her career managing retail branches in the ‘big bank’ space and working in public education.   

In 2012, Jessica joined Red Rocks Credit Union in Highlands Ranch, CO.  During her time at RRCU, Jessica progressively moved through various roles leading the Sales Teams, Contact Center, Business Development, and Information Technology. 

During her tenure, Jessica led the credit union Sales Team to organization-high loan growth, successfully established in-depth referral programs within the contact center and branches, and spearheaded numerous enterprise systems conversions – driving organizational efficiency while reducing operational expenses.  

Her ability to marry technology and process automation, combined with her background in education enabled her to develop strategies that both equip credit unions with the technology and process automation needed to thrive; while simultaneously training and empowering teams for exceptional member experience and sales/lending acumen.  

Over the years, Jessica’s work has received multiple awards and accolades throughout the credit union industry making her a sought-after speaker, trainer, and mentor.  

Jessica earned her bachelor’s degree in Education. In addition, she is a certified adult trainer and facilitator; receiving certification in both in-person and virtual adult learning. In 2019, she completed a graduate program from the Said School of Business at Oxford University focusing in the area of Fintech.  

Clinton Wilson is a trainer out of West Monroe, LA and is dedicated primarily to helping organizations and leaders reach their full potential. As an experienced trainer and coach, Clinton helps organizations grow and increase their bottom line and engagement from employees. He helps develop your team to reach your full potential. Clinton has been speaking on these subjects for nearly a decade and has been in the Credit Union Movement over 5 years.

Clinton conducts and facilitates training workshops, leadership, coaching, management development, and culture change training for organizations. Clinton is also a Credit Union Development Educator and has a passion to help Credit Unions grow and succeed exponentially.

Catherine is a former lending and M&A executive who set out to turn loan servicing into a profit center by empowering credit union members to service their own loans. In founding Constant, Catherine transformed loan servicing by introducing member self-service to requests that normally require phone calls or branch visits and inundates operations teams. This digital approach to loan servicing opened the door to net new, personalized product offerings. Catherine passionately supports the promotion of women, especially black, LatinX and indigenous women in financial services and fintechs and embraces two mottos: "do what’s right" and "don’t be lazy and solve a part of the problem."

In 2023, Catherine was a featured speaker on the power of member-driven loan servicing at Jack Henry Strategic Initiatives, an annual, closed, client-only annual conference. She also spoke at Jack Henry Connect on two panels, one related to new tech integrated with Jack Henry Banno alongside other emerging fintechs, and the other titled "Fintech: It's Not Just for Boys" on specific approaches to create more diverse voices in financial services. She also spoke at regional conferences and on webinars about how members servicing their own loans in online banking can drive material costs savings and new revenue generation for credit unions.